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Forwarding calls
There are a number of situations when you may want to forward incoming calls to another number or to voicemail.
You can set up call forwarding for the following situations:
|
Feature |
Action |
|---|---|
|
Forward all calls |
Forwards any call to another number |
|
Forward when busy |
Forwards calls to another number when you're busy on a call or if you have activated another service that blocks incoming calls, for example, do not disturb |
|
Forward when unanswered |
Forwards calls to another number if you don't answer before the number of rings that you set as the limit |
|
Forward when unreachable |
Forwards calls to another number if technical problems prevent One Net Business from connecting a call to your phone |
|
Forward selected calls |
Forwards calls to another number if a call meets the criteria you have specified in one or more rules |
You can also forward calls to voicemail all the time, when you're busy or when you're unable to answer the phone. If you set up call forwarding to both another number and to voicemail for the same situation, for example when your phone is busy, it will be forwarded to the phone number rather than voicemail.
Read about sending calls to voicemail
You can also use feature access codes to forward calls in all One Net Business applications and on all devices.
Read about using feature access codes to forward calls
Reminder that forwarding is on
If you're forwarding all or selected calls, you can hear a brief ring tone and see details of the caller on your desk phone each time your phone forwards a call to remind you that the service is on.
- Select Anrufdienste.
- Set Alle Anrufe umleiten to Ein.
- Enter the number you want to forward your calls to. You can use digits and the - character. The phone number can begin with 0 or the + character, for example: +49 211-555-1111.
-
Select Klingelzeichen abspielen, wenn ein Anruf umgeleitet wird if you want to hear a brief ring tone and see details of the caller on your desk phone each time your phone forwards a call.
Desk phones only
The ring reminder only works on desk phones.
- Select Anrufdienste.
- Set Anrufe umleiten bei Besetzt to Ein.
- Enter the number you want to forward your calls to. You can use digits and the - character. The phone number can begin with 0 or the + character, for example: +49 211-555-1111.
- Select Anrufdienste.
- Set Anrufe umleiten, wenn nicht erreichbar to Ein.
- Enter the number you want to forward your calls to. You can use digits and the - character. The phone number can begin with 0 or the + character, for example: +49 211-555-1111.
-
Choose how many times the phone should ring before it forwards the call.
The number of rings you enter here is also used by voicemail and sequential ringing.
If multiple devices are assigned to one user, set the number of ringtones to at least 5. Otherwise, because of different signalling time, the phone may ring only once or not ring at all before forwarding the call.
- Select Anrufdienste.
- Set Anrufe umleiten bei Keine Antwort to Ein.
-
Enter the number you want to forward your calls to. You can use digits and the - character. The phone number can begin with 0 or the + character, for example: +49 211-555-1111.
- Select Anrufdienste > Selektive Anrufumleitung > Ein.
- To choose which calls to forward, select Bearbeiten.
- Enter the default number you want to forward your calls to. You can use digits and the - character. The phone number can begin with 0 or the + character, for example: +49 211-555-1111. This number will be used unless you specify another number in the rules you set up.
- Select Dienst ist aktiv to turn the service on.
- Select Klingelzeichen abspielen, wenn ein Anruf umgeleitet wird if you want to hear a brief ring tone and see details of the caller on your desk phone each time your phone forwards a call.
Desk phones only
The ring reminder only works on desk phones.
- Select Regel hinzufügen ... to enter the criteria for when forwarding selected calls is active.
One Net Business forwards only calls that meet all the specified criteria.
About forwarding selected calls for a hunt group
To forward selected calls for a hunt group, make sure you meet the following requirements:
- You have selected which calls should be forwarded.
Learn more about forwarding selected calls to another number
- You have created a call forwarding schedule that defines when you want to forward your calls.
- If required, you have activated your voicemail.
Using an auto-attendant
You can use an auto-attendant when forwarding calls for a hunt group.
For example, an auto-attendant can play a greeting message that describes your business hours, but does not allow the caller to leave a voicemail message. To set up this type of auto-attendant, select a personal greeting, but do not select any actions for the dialling menu.
Forwarding calls overnight or during holidays
If you want to forward calls during specific periods, such as overnight or during holidays, you must first set up schedules for those periods.
Outside of business hours, you want to forward calls to the voicemail of a hunt group.
- Select Anrufdienste > Selektive Anrufumleitung > Ein.
- Select Bearbeiten.
- Select Regel hinzufügen ....
- Enter the Beschreibung for your set of rules.
- In Umleiten an, select An andere Rufnummer umleiten.
-
Enter the *55
<number>value for the voicemail of the hunt group.
You can't listen to calls forwarded to a voicemail of a hunt group, but you can receive the voicemail messages by email.
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