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UK Requirements for One Net Business applications
Feature access codes (FACs) are codes that you can use to:
When you make a change to a setting using a feature access code, the setting is changed in your One Net Business service and applies across all your devices. For example, if you activate withhold caller ID from your desk phone, your caller ID will be withheld on calls you make from any of your devices.
You can dial feature access codes from any of your devices, including your One Net Business desk phone or mobile phone, or a device that's set up as a One Net Anywhere device.
Some feature access codes require additional information, such as a phone number to forward to or an extension to pick up a call from. You can enter this information straight after the code or wait for the system to prompt you. If you have to enter a phone number, you can enter the full number or just the extension if the number is within your organisation.
Phone number format
You can use the - character in the phone number. The phone number can begin with 0 or the + character, for example: +49 211-555-1111.
Using international numbers with FACs
If you need to enter an international number after a feature access code, use 00 instead of +.
|
Number dialled |
Description |
|---|---|
|
*90 |
Umleiten bei Besetzt aktivieren You decide you want any calls you receive when you're already on the phone to be handled by a colleague rather than going to voicemail. You dial *90 and hear a message asking you to enter the number you want to forward calls to. When you've entered your colleague's extension, you hear a message confirming that the service is activated. |
|
*728071 |
Activate forward all calls to extension 8071 You want to work at another desk for the day and so you want to forward all your calls to the desk phone where you will be working. You know the extension is 8071, so you enter *728071 and hear a message confirming that the service is activated. |
|
*73 |
„Alle Anrufe umleiten“ deaktivieren At the end of the day, you want to cancel the divert on your phone so your usual desk phone will ring when you receive a message. You dial *73 from your desk phone and hear a message confirming that the forward all calls service is deactivated. |
|
*67 |
Namensanzeige für nächsten Anruf unterdrücken aktivieren You're going to make a call and you don't want the other party to see your phone number. You dial *67 and hear the tone change to show the code has been received followed by a dial tone. You can then dial the number you want to call. Your caller ID won't be shown to the person you're calling. |
|
*56* |
Überprüfen, ob die Namensanzeige für eingehende Anrufe unterdrückt wird You want to check whether your callers can see your caller ID when they ring you. You enter *56* and hear a message informing you whether the service is activated or not. If it is activated, your caller ID is not shown to the people who ring you. |
|
*5506724714232 |
Anruf an Mailbox umleiten You pick up a call from a client who wants to talk to your absent colleague. You know your colleague's number is 06724714232, so you put the call on hold and dial *5506724714232. The call is transferred directly to your colleague's voicemail. |
|
*6102 |
Anzahl der Klingelzeichen für Keine Antwort einrichten You'll be away from your desk for a few hours. You've already activated a call forwarding option, but you don't want your clients to wait very long before their calls are forwarded. You dial *6102. Now, every call will be forwarded after two rings. |
|
*338071 |
You need to help your colleague with a call they're having right now. You know their extension is 8071, so you dial *338071 and join the call. The system plays a warning tone to the people on the call to let them know you've joined. |
|
*21 and #24 |
Alle Anrufe an Mailbox umleiten aktivieren and One Net Mobility Anrufverankerung deaktivieren You're leaving work and want to forward all calls to your voicemail. You dial *21, then hear a message confirming that the service is activated. While you're out of the office you still want to be reachable on your mobile phone, so you also dial #24 to deactivate call anchoring. |
|
#21 and #23 |
Alle Anrufe an Mailbox umleiten deaktivieren and One Net Mobility Anrufverankerung aktivieren The next day at work, you dial #21 and #23 to switch back to your usual working routine. |
Some of the feature access code functions may be available as pre-programmed or programmable buttons on your desk phone.
Read about buttons on desk phones >
You can also use your speed dial numbers to store feature access codes.
Read about speed dial numbers >
|
Code |
Description |
|---|---|
|
#140 |
Automatischen Rückruf deaktivieren Cancels your last automatic callback request. |
|
#9 |
Provides a menu of the automatic callbacks you've requested so you can choose which to cancel. |
|
*69 |
Rückruf Dials the last number that called you. |
|
#92# |
Rückrufnummer löschen Deletes the last number that called you so you can't use the return call service. |
|
*50 |
Gegensprechen Makes a call that the called phone answers automatically, like an intercom. You can enter the phone number or extension after the FAC or when you are prompted. Can only be used with desk phones. |
|
*65 |
Wahlwiederholung Redials the last number you called. |
|
*75 |
Kurzwahlnummer
|
|
*80 |
Umleitungssperre Prevents the call you are making from being diverted. |
|
*60 |
Wartemusik für diesen Anruf deaktivieren Turns off your on-hold music for the current call. |
|
*22 |
Anruf mit Flash halten Holds a call on phones that don't have a hold button. This usually applies to analogue phones. |
|
Code |
Description |
|---|---|
|
*77 |
Abweisen anonymer Anrufe aktivieren Activates reject anonymous calls. |
|
*87 |
Abweisen anonymer Anrufe deaktivieren Deactivates reject anonymous calls. |
|
*52* |
Check reject anonymous calls Checks whether you are rejecting anonymous calls. |
|
*51* |
Überprüfen, ob Anrufe selektiv abgewiesen werden können Checks whether you are rejecting selected calls. |
|
*53* |
Anklopfen aktivieren Activates call waiting. You can have up to three calls active or waiting. |
|
*43 |
Anklopfen deaktivieren Deactivates call waiting. If you already have a call, new calls will receive the busy tone. |
|
#43 |
Anklopfen für nächsten Anruf deaktivieren Deactivate call waiting while you make a call. |
|
*70 |
Anklopfen überprüfen Checks whether call waiting is on or off. |
|
*78 |
„Bitte nicht stören“ aktivieren Blocks all calls until you deactivate it. 
If you share your line with other users, activating Do Not Disturb blocks all incoming calls for those users too. |
|
*79 |
„Bitte nicht stören“ deaktivieren Deactivates the block on all calls. |
|
Code |
Description |
|---|---|
|
*72 |
„Alle Anrufe umleiten“ aktivieren Activates your forward all calls service. You can enter the forwarding number after the FAC or when you are prompted. |
|
*73 |
„Alle Anrufe umleiten“ deaktivieren Deactivates your forward all calls service. |
|
*21* |
Überprüfen, ob alle Anrufe umgeleitet werden Tells you whether your forward all calls service is on or off. |
|
*21 |
Alle Anrufe an Mailbox umleiten aktivieren Activates your forward all calls to voicemail service. |
|
#21 |
Alle Anrufe an Mailbox umleiten deaktivieren Deactivates your forward all calls to voicemail service. |
|
*90 |
Umleiten bei Besetzt aktivieren Activates your forward when busy service. You can enter the forwarding number after the FAC or when you are prompted. |
|
*91 |
Umleiten bei Besetzt deaktivieren Deactivates your forward when busy service. |
|
*67* |
Überprüfen, ob Anrufe bei Besetzt umgeleitet werden Tells you whether your forward when busy service is on or off. |
|
*40 |
Anrufe bei Besetzt an Mailbox senden aktivieren Activates your forward calls when busy to voicemail service. |
|
#40 |
Anrufe bei Besetzt an Mailbox senden deaktivieren Deactivates your forward calls when busy to voicemail service. |
|
*92 |
Anrufe bei Keine Antwort umleiten aktivieren Activates your forward calls when unanswered service. You can enter the forwarding number after the FAC or when you are prompted. |
|
*40 |
Anrufe bei Besetzt an Mailbox senden aktivieren Activates your forward calls when busy to voicemail service. |
|
*93 |
Anrufe bei Keine Antwort umleiten deaktivieren Deactivates your forward calls when unanswered service. |
|
*61* |
Überprüfen, ob Anrufe bei Keine Antwort umgeleitet werden Tells you whether your forward calls when unanswered service is on or off. |
|
*41 |
Anrufe bei Keine Antwort an Mailbox senden aktivieren Activates your forward calls when unanswered to voicemail service. |
|
#41 |
Anrufe bei Keine Antwort an Mailbox senden deaktivieren Deactivates your forward calls when unanswered to voicemail service. |
|
*94 |
Anrufe bei Nicht erreichbar umleiten aktivieren Activates your forward calls when unreachable service. You can enter the forwarding number after the FAC or when you are prompted. |
|
*95 |
Anrufe bei Nicht erreichbar umleiten deaktivieren Deactivates your forward calls when unreachable service. |
|
*63* |
Überprüfen, ob Anrufe bei Nicht erreichbar umgeleitet werden Tells you whether your forward calls when unreachable service is on or off. |
|
#76 |
Überprüfen, ob Anrufe bei Nicht erreichbar umgeleitet werden Activates your forward selected calls service. |
|
#77 |
„Selektive Anrufumleitung“ deaktivieren Deactivates your forward selected calls service. |
|
#77 |
Anzahl der Klingelzeichen für Keine Antwort einrichten Sets the number of rings before a call is treated as unanswered. The call will be forwarded if you've set up one of the forward unanswered calls options. You can enter a ring count after the FAC or when you are prompted. Ring count can be 2-20 or 0 if you want calls forwarded immediately. |
|
Code |
Description |
|---|---|
|
*11 |
Anruf übernehmen Pulls a call from one of your devices to another. Your devices can be your One Net Business desk phone or mobile, any One Net Anywhere phone, or another phone that is sharing your line. |
|
*98 |
Anruf in Gruppe annehmen Picks up a call for someone in your call pickup group. If more than one call is waiting to be answered, you'll pick up the one that has been ringing the longest. |
|
*97 |
Gezielte Anruf-Übernahme Picks up a call for a specific user. You can enter the extension after the FAC or when you are prompted. If you are monitoring that user's line on your phone, you can pick up their calls by pressing the button for their line. |
|
*33 |
Joins an active call with another user in your site. You can enter the extension after the FAC or when you are prompted. The system plays a warning tone to the people on the call to show you've joined. If the person has blocked intrusions, you'll get the busy tone. |
|
*68 |
Anruf parken Parks a call on an extension. It can be retrieved from that extension by entering the retrieve parked call FAC or from another phone by entering the retrieve parked call FAC followed by the parked extension. You can enter the extension after the FAC or when you are prompted. |
|
*88 |
Geparkten Anruf wiederaufnehmen Retrieves a parked call. You can enter an extension If the call is parked on another phone. |
|
#58 |
Gruppenruf parken Parks a call with a group of users. You are notified which extension the call is parked on. |
|
*15 |
Anruf überbrücken Like pulling a call but creates an ad-hoc conference with the other parties on the call. You can enter the extension after the FAC or when you are prompted. |
|
Code |
Description |
|---|---|
|
*45 |
Namensanzeige für abgehende Anrufe unterdrücken aktivieren Withholds your caller ID for all outgoing calls until you deactivate it. |
|
#45 |
Namensanzeige für abgehende Anrufe unterdrücken deaktivieren Withholds your caller ID for the next call you make. |
|
*67 |
Namensanzeige für nächsten Anruf unterdrücken aktivieren Deactivates withhold my caller ID for outgoing calls so your caller ID will be shown on all calls until you activate it. |
|
*65 |
Namensanzeige für nächsten Anruf unterdrücken deaktivieren Deactivates withhold caller ID for the next call you make. |
|
*54* |
Überprüfen, ob die Namensanzeige für abgehende Anrufe unterdrückt wird Checks whether you're withholding your caller ID on calls you make. |
|
*56* |
Überprüfen, ob die Namensanzeige für eingehende Anrufe unterdrückt wird Checks whether you are withholding your caller ID on calls you receive. |
|
Code |
Description |
|---|---|
|
*86 |
Mailbox-Nachrichten abrufen Lets you retrieve your voicemail messages. |
|
*96 |
Mailbox: Kennzeichen Nachricht wartet löschen If you have a voicemail message waiting indicator, you can clear it. It will be shown again when another message is received. |
|
*55 |
Anruf an Mailbox umleiten Transfers a held call to your voicemail or another user's voicemail. You can enter the extension or phone number after the FAC or when you are prompted. |
|
*62 |
Mailbox-Menü aufrufen Provides the voicemail menu. |
|
Code |
Description |
|---|---|
|
#23 |
One Net Mobility Anrufverankerung aktivieren Activates call anchoring in the One Net Mobility service. All calls to and from your mobile go through One Net Business. |
|
*23 |
One Net Mobility Anrufverankerung für nächsten Anruf aktivieren Activates call anchoring in the One Net Mobility service for the next call. The next call from your mobile goes through One Net Business. |
|
#24 |
One Net Mobility Anrufverankerung deaktivieren Deactivates call anchoring. |
|
*24 |
One Net Mobility Anrufverankerung für nächsten Anruf deaktivieren Deactivates call anchoring for the next call. |
|
#28 |
Handy-Namensanzeige aktivieren Uses your One Net Business mobile phone number as your caller ID. |
|
*28 |
Handy-Namensanzeige für nächsten Anruf aktivieren Uses your One Net Business mobile phone number as your caller ID for the next call. |
|
#29 |
Handy-Namensanzeige deaktivieren Uses your main One Net Business phone number as your caller ID. |
|
*29 |
Handy-Namensanzeige für nächsten Anruf deaktivieren Uses your main One Net Business phone number as your caller ID for the next call. |
|
Code |
Description |
|---|---|
|
*12 |
One Net Anywhere-Gerät aktivieren Activates call anchoring in the One Net Mobility service. All calls to and from your mobile go through One Net Business. Activates the One Net Anywhere device you're currently using. |
|
*13 |
One Net Anywhere-Gerät deaktivieren Deactivates the One Net Anywhere device you're currently using. |
|
*14 |
One Net Anywhere E164-Wählen Lets you make an international call from a One Net Anywhere device. |
|
Code |
Description |
|---|---|
|
#83 |
Anruf an Supervisor eskalieren Calls a supervisor so you can speak to them and transfer your current call to them. |
|
Code |
Description |
|---|---|
|
#61 |
Chef-Anruffilter aktivieren Activates call filtering so that executive's calls that meet the rules are diverted to assistants. |
|
#62 |
Chef-Anruffilter deaktivieren Deactivates call filtering so that none of the executive's calls are diverted to assistants. |
|
Code |
Description |
|---|---|
|
#63 |
Anruf an Chef pushen Transfers a call from assistant to executive. |
|
#64 |
Anruf für Chef einleiten Makes a call on behalf of the executive. You can enter the executive's phone number or extension after the FAC or when you are prompted. |
|
#65 |
Assistenten aktivieren Activates you as an assistant. You can enter the executive's phone number or extension after the FAC or when you are prompted. |
|
#66 |
Assistenten deaktivieren Deactivates you as an assistant. You can enter the executive's phone number or extension after the FAC or when you are prompted. |
Talk to the One Net Business administrator in your company. They understand your system best.
Only for One Net Business administrators: contact us if you have any questions.
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