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UK Requirements for One Net Business applications
Help & Support Using One Net Business Learn about One Net Business Enhanced features 
VodafoneOne Net Business offers a range of additional features to help your business run smoothly. These features include the ability to pick up and join calls, assign alternative numbers and set up larger conference calls.
You can find out more information about One Net Business features below.
You can set up two-digit numbers that you can dial instead of full phone numbers or extensions. You can use your speed dial numbers on any of your devices, including your desk phone or mobile phone set up as a One Net Anywhere device.
Your phone book contains not only all One Net Business users, but also the numbers for voicemail, auto-attendant, hunt groups, One Net Call Centre and conference bridge. Contact details can include a user's name, speed dial number, extension number, mobile number and email address.
This setting prevents your contact details from appearing in your organisation’s phone book.
You can hide your contact details using One Net Manager.
Read about hiding your contact details >
Administrators can set the privacy settings for virtual users, such as auto-attendants.
You can choose to reject calls from callers who deliberately hide their phone numbers. The service does not reject any anonymous caller who is a member of your group or enterprise.
If a call is rejected, your phone does not ring and you receive no indication of the attempted call. The caller hears a message explaining that their call is being rejected.
You can activate the reject anonymous calls setting in One Net Manager or using feature access codes. When you make a change to a setting, the setting is changed in your One Net Business service and applies across all your devices.
Read about rejecting anonymous calls using One Net Manager >
If a One Net Business user you're calling is busy, you can request an automatic callback when the user becomes free. The user is notified with a special ringtone.
Learn how to use feature access codes to manage automatic callback >
This feature allows an incoming call to appear at multiple locations at the same time. When there’s an incoming call to the shared number, all configured phones ring and you can use any of these devices to answer the call. With shared call appearance enabled, you can also make a call from the shared number using any of the included phones. This arrangement is typically used for executives who have one or more assistants to manage their calls.
Read more about sharing lines >
An administrator has to set up shared lines. You can view your shared lines in One Net Manager.
You can make multiple calls simultaneously from various devices logged in to the One Net Business service.
With this feature you can include up to six people in an active call, setting up a larger conference call.
Make sure you’re always available for the most important calls with Ring sequential numbers. Define a list of numbers you can be contacted on. These numbers are alerted in sequence until you are available to take the call. A message is played to your caller in the meantime. Callers can interrupt the search or leave a message at any time.
Read about setting up Ring sequential numbers in One Net Manager >
If you need to answer calls coming in to more than one phone number, you can have these numbers assigned to your phone in addition to your One Net Business phone number. You can then answer calls to all these numbers on your own phone. This is useful if, for example, you answer calls on behalf of several departments or teams.
An alternative number can also be a virtual extension. A virtual extension is a number that isn't a real phone number but can be mapped to a real phone number. When it is dialled, One Net Business connects the call to the real phone number. If a user's extension changed from 1234 to 5678, they could have extension 1234 assigned as an alternative number. Colleagues can then continue to dial 1234 to reach them.
You can have up to 10 alternative numbers assigned to your phone.
An administrator has to assign alternative numbers to your phone. You can set different ringtones for your alternative numbers in One Net Manager.
You can pick up a call for someone in your pickup call group. If more than one call is waiting to be answered, you'll pick up the one that has been ringing the longest.
You can also join an active call with someone in your pickup call group.
Read about pickup call groups >
You can use feature access codes to pick up or join calls with someone in your pickup call group.
With push to talk, you can use your desk phone like an intercom with other selected users in your company. You can choose whether the call is answered automatically and whether it is a one-way or two-way call. If it is one-way, only the calling user can talk.
You make a push to talk call using the feature access code *50 and entering a phone number or extension.
Learn how to use feature access codes >
You can set up your phone to use push to talk using One Net Manager.
You can define specific conditions to automatically reject certain calls.
You can improve your callers' experience by playing music or messages if you have to place them on hold. You can play background music so callers are not left in silence, or use the opportunity to deliver informative or promotional messages. Using the announcement repository, you can set up your own music or messages to play to callers instead of the default on-hold music.
You can set up your on-hold music options in One Net Manager. Administrators can set up options for the site.
Talk to the One Net Business administrator in your company. They understand your system best.
Only for One Net Business administrators: contact us if you have any questions.
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