Overview of site services administration
About site services
There are three types of site service in One Net Business.
- Groups for users, such as pickup call groups
- Virtual users, such as auto-attendants
- General services that can be used by all users on the site, such as on-hold music
The user group services are:
Virtual users are services that perform user actions like making and receiving calls.
The virtual user services are:
Virtual users can be assigned user call services, such as voicemail and forwarding call services.
Administrators can:
- Add and delete virtual users and change their configuration settings using the Benutzer einrichten tab
- Set up virtual users, for example add users to hunt groups and create menus for auto-attendants, in the Standortprofil tab
- Use the Dashboard to view virtual users and perform quick updates to their settings
- View and modify a virtual user's call service settings using the Standortdienste tab
Virtual users are listed in the organisation's phone book unless their privacy settings hide them.
The general site services are:
An administrator can also create time and holiday schedules, such as business hours and shift patterns, which can be used in user and site services that depend on days and times.