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UK Requirements for One Net Business applications
Information for administrators
Administrators can:
When you add a new user to your site, you specify the licences they need and the phone number and type of desk phone they will use. If the user has a One Net Business mobile, you also add their mobile phone number and contract number.
The user is created in a 'Pending' state, which means they can make but not receive calls. When Vodafone has activated the user, it changes the state to 'Activated' and the user can receive calls. If the user can't be activated, their state shows as 'Failed'. Contact the One Net Business team for advice.
Don't assign users in the 'Pending' state to hunt groups and call centres.
You can't delete a user or modify their configuration settings until they are active. However, you can modify their call services and profile, and add them to groups, such as call pickup, call park and hunt groups.
For administrators only
Supervisor service
The supervisor service needs to be enabled only for users who want to use One Net Call Centre as supervisors. Users who don't have this service enabled can still be assigned as supervisors in the call centre configuration.
Maximum number of characters
The maximum number of characters is 23 for the first name and 30 for the last name.
By default, the new user's extension is the last four digits of their phone number.
The user's desk phone login details are displayed on the screen. You need to make a note of these so they can be used to log in to the phone. Select Weiter when you have done this.
When you add a new user to your site that has no desk phone assigned, you specify the licences they need, their phone number, mobile phone number and contract number.
The user is created in a 'Pending' state, which means they can make but not receive calls. When Vodafone has activated the user, it changes the state to 'Activated' and the user can receive calls. If the user can't be activated, their state shows as 'Failed'. Contact the One Net Business team for advice.
Don't assign users in the 'Pending' state to hunt groups and call centres.
You can't delete a user or modify their configuration settings until they are active. However, you can modify their call services and profile, and add them to groups, such as call pickup, call park and hunt groups.
For administrators only
Supervisor service
The supervisor service needs to be enabled only for users who want to use One Net Call Centre as supervisors. Users who don't have this service enabled can still be assigned as supervisors in the call centre configuration.
Maximum number of characters
The maximum number of characters is 23 for the first name and 30 for the last name.
By default, the new user's extension is the last four digits of their phone number.
From Gerätetyp, select ohne Tischtelefon.
When a user leaves, you can delete the user profile and configuration settings from the One Net Business system. The user's phone number becomes available immediately for reassignment and the user is automatically removed from groups, such as call distribution, call pickup and call park groups. You need to inform the other members of the group if they should know the user has been deleted.
Deleting a user cannot be undone.
To delete users
For administrators only
When a user leaves or is unavailable for a prolonged period, you may want to handle calls to their phone number in a controlled way, rather than leaving the number unassigned or re-assigning it to another user.
When you deactivate a user, callers to the user's number hear a pre-recorded message and can be transferred to another number. You can choose whether the caller hears the number or presses a key to be transferred to the number.
A deactivated user is not automatically removed from the site groups, such as call distribution, call pickup and call park groups. You need to remove the user manually from any groups they should no longer belong to and inform the other group members if they need to know.
The user can be reactivated if required or deleted when you want their number to be available for reassignment.
For administrators only
Once a user is active, you can modify their configuration settings, including their username, phone number, type of desk phone, package and any additional options they require. You can also add or modify the user's mobile phone number and contract number if they are using a One Net Business mobile phone.
For administrators only
The user's desk phone login details are displayed on the screen. You need to make a note of these so they can be used to log in to the phone. Select Weiter when you have done this.
If a user changes their desk phone or needs to log in again, you can create new login details for them.
For administrators only
The user's desk phone login details are displayed on the screen. You need to make a note of these so they can be used to log in to the phone. Select Weiter when you have done this.
You can create new desk phone passwords for several users at once. You can also export these details as a CSV file.
For administrators only
Or
To set a specific password for the selected users, select User Set Password and enter a new password.
If a user cannot access their account or that account is locked, you can reset the account.
Before resetting a user account, make sure the user tries resetting their username or password first.
Read more about resetting your username >
Read more about resetting your password >
For administrators only
Read more about deleting users >
Instead of deleting and adding the user, you can contact the One Net Business team.
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