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Site time and holiday schedules

Schedules are used to select blocks of time during which a call service should be active, for example, when you set the business hours for a support desk.

There are two types of schedules: time and holiday.

The site time and holiday schedules serve two purposes:

  • They can control the activity of site services, such as auto-attendants.
  • They provide shared records of times and dates that users can use to control their personal call settings. Although all users can use site schedules, only an administrator can modify them.
Note

Information for administrators

To add a site time schedule

  1. If you're an enterprise administrator, select the required site.
  2. Select Site profile > Schedules.
  3. Select Add schedule.
  4. Enter a descriptive name for the schedule.

    When selecting site schedules to use in rules, users only see the name not the schedule times so make the name as informative as possible.

  5. Select a start time in the calendar, and drag to create one or more time blocks.
  6. Adjust the start and end times for each block:
    • Drag the top or bottom margin of a time block to change the start or end time.
    • Select a time block to set its exact start or end time.

To add a site holiday schedule

  1. If you're an enterprise administrator, select the required site.
  2. Select Site profile > Holidays.
  3. Select Add holiday plan.
  4. Enter a descriptive name for the holiday schedule.
  5. In one or more rows, enter a name and select dates for a holiday.

    You have the option to mark a holiday as recurrent. If you select this option, you can set a holiday to recur on the same dates indefinitely or up to a certain date. The recurrence feature only works with fixed dates. It cannot automatically track repeated holidays, such as the Easter public holiday, that change date over the years.

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