One Net Business Help & Support

One Net Manager help for administrators

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Managing department services

About departments

If your organisation has large sites with many users, you can use departments to manage different groups of users within a site. Enterprise and site administrators can manage users and services for a department in a similar way as for a site.

During the initial setup of One Net Business for your organisation, Vodafone creates user accounts for all the people in your organisation and assigns each user to a site. Once the service is operational, enterprise and site administrators can create departments within a site.

Read about adding departments >

Virtual user services

Virtual users are services that perform user actions like making and receiving calls.

Read about virtual user services >

Enterprise and site administrators can assign virtual users, such as auto-attendants and hunt groups, to a department.

To assign a virtual user to a department

For administrators only

  1. If you're an enterprise administrator, select the required site.
  2. Select Standortdienste.
  3. From the Standortdienste list, select the type of virtual user you want to assign to a department.
  4. Select the virtual user.
  5. From the Abteilung list, select the department.

On-hold music

Enterprise and site administrators can set up on-hold music for a department.

Read about setting up on-hold music for a department >

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