Welcome to One Net Manager help for administrators

One Net Manager is a self-care web portal that lets you manage your organisation's One Net Business service.

One Net Business provides two levels of administration: enterprise and site. An enterprise administrator oversees the whole organisation and can manage the users and services at any of the sites. A site administrator manages the users and services for their site. Sites can be divided into smaller departments to make them easier to manage. Both enterprise and site administrators can manage departments.

Open One Net Manager (Link only works on PC or Mac^®)

See what One Net Manager can do for you

New to One Net Manager?

If this is your first time using One Net Manager, here's something to get you started.

• Learn what One Net Manager can do for administrators

Working as an administrator

As a One Net Business administrator, you're responsible for managing users and services in your organisation.

• Learn about setting up One Net Business in your organisation
• Learn about working as a One Net Business administrator

Managing users

You can add and remove One Net Business users as people join and leave your organisation. Some user services have to be set up by an administrator and you can set up other services on behalf of users.

• Learn about managing users

Managing services

You can set up the services that your organisation needs, such as auto-attendants, hunt groups and pickup call groups.

• Learn about managing services

Managing on-hold music and video

You can improve your callers' experience by playing music or messages if you have to place them on hold. You can play background music so callers are not left in silence, or use the opportunity to deliver informative or promotional messages. Using the announcement repository, you can set up your own music or messages to play to callers instead of the default on-hold music.

• Learn about on-hold music and video

Managing caller ID settings

Your caller ID is the information that's transmitted when you make a call so the other person can see who's calling them. In the same way, you can see who's calling you when you receive a call. This can help you decide whether to answer the call and how to handle it if you do.

• Learn about caller ID

How do I...?

Find out how to do the most common tasks:

• Access One Net Manager
• Work with hunt groups
• Set up your voicemail
• Use your phone book
• Manage your calls
• Reset your password
• Reset your username
• Download the One Net Business applications