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Call centre agent - administrator settings
About call centre agent settings
Some call centre agent settings can only be changed by an administrator.
Joining call centres
To change whether a user is joined in a call centre
-
Select Anrufdienste > Call Center Agent > Callcenter anzeigen.
Any call centres for which the user is an agent are listed.
- Select Beitreten for the call centre you want to change.
Changing agent settings
To change a user's agent settings
- Select Anrufdienste > Call Center Agent > Bearbeiten.
- Enter your settings.
|
Setting |
What the setting does |
|---|---|
|
Zeitschaltung verwenden |
Determines the length of time after an agent has finished a call before the next call is offered to them. If you don't want to use the default setting, select Benutzer. If you want to use a timer, select Zeitschaltung aktivieren für and enter the number of seconds. |
|
Abgehende Anrufe tätigen als |
Shows whether an agent can make outgoing calls from this call centre. |
|
Einstellungen zur Agentenverfügbarkeit verwenden |
Determines whether an agent's availability for calls should be set to unavailable in the situations listed here. If you don't want to use the default settings, select Benutzer and enter your settings for the user. |
