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Call centre agent - administrator settings

About call centre agent settings

Some call centre agent settings can only be changed by an administrator.

Joining call centres

To change whether a user is joined in a call centre

  1. If you're an enterprise administrator, select the required site.
  2. Select Call services > Call Centre Agent > View call centres.

    Any call centres for which the user is an agent are listed.

  3. Select Join for the call centre you want to change.

Changing agent settings

To change a user's agent settings

  1. If you're an enterprise administrator, select the required site.
  2. Select Call services > Call Centre Agent > Edit.
  3. Enter your settings.
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