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Help & Support Using One Net Business Learn about One Net Business Working as a receptionist 
A receptionist is someone who answers calls and transfers them to other people as needed. Receptionists can also be assigned to a call centre as agents or supervisors, so that they can monitor call centre queues and manage call centre calls from One Net Receptionist.
You can choose to monitor specific call centre queues. A queue might be a department, for example, technical support or sales. A queue could also be a specific company, if your call centre handles calls for multiple companies.
When managing queues as a receptionist, you can answer a call, transfer a call, change the position of a call and group or sort calls.
With One Net Business you can make and answer regular and conference calls in a number of ways, using different applications. You can also make announced and unannounced transfers or transfer a call to a queue.
Read about managing conference calls >
Read about transferring calls >
You can view, search and organise your contacts. With One Net Receptionist, you can monitor the call status of selected contacts, so that you can see whether they are available for calls.
Read about managing contacts >
Read about monitoring contacts >
If your organisation has chat configured, you can exchange instant messages with any of your One Net Business contacts and friends who also have chat enabled.
Talk to the One Net Business administrator in your company. They understand your system best.
Only for One Net Business administrators: contact us if you have any questions.
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