One Net Business Help & Support

One Net Receptionist help

Share button
Print button

Managing calls


To make and receive calls, you must be logged in to your desk phone.

Your calls are displayed in Call console. A call can show the following information:

  • The caller’s name and number
  • The name of the One Net Call Centre queue if the call is from a call centre
  • The names and numbers of anyone who has diverted the call, with the last person who diverted the call listed first
  • The name of the user if the call has been returned from a user
  • A timer showing the duration of the call
  • If the call is on hold, a timer showing how long the call has been on hold
  • Buttons showing the actions you can take for that call

Image showing call console with a transfered call ongoing.

Can't find what you're looking for?

Your One Net Business administrator

Talk to the One Net Business administrator in your company. They understand your system best.


See this section to find answers to your questions and solutions to any issues.


Contact us

Only for One Net Business administrators: contact us if you have any questions.

Contact us

Sorry. The page could not be found.

See more results

Language selector

Main menu

Print and share


User feedback

Did you find this article useful?



Thanks for your feedback.

Share button
Print button