One Net Business Help & Support

One Net Receptionist help

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Managing calls

Note

To make and receive calls, you must be logged in to the One Net app or your desk phone.

Your calls are displayed in Call console. A call can show the following information:

  • The caller’s name and number
  • The name of the One Net Call Centre queue if the call is from a call centre
  • The names and numbers of anyone who has diverted the call, with the last person who diverted the call listed first
  • The name of the user if the call has been returned from a user
  • A timer showing the duration of the call
  • If the call is on hold, a timer showing how long the call has been on hold
  • Buttons showing the actions you can take for that call

Image showing call console with a transfered call ongoing.

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