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Managing calls
To make and receive calls, you must be logged in to the One Net app or your desk phone.
Your calls are displayed in Call console. A call can show the following information:
- The caller’s name and number
- The name of the One Net Call Centre queue if the call is from a call centre
- The names and numbers of anyone who has diverted the call, with the last person who diverted the call listed first
- The name of the user if the call has been returned from a user
- A timer showing the duration of the call
- If the call is on hold, a timer showing how long the call has been on hold
- Buttons showing the actions you can take for that call
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