One Net Business Help & Support

One Net Receptionist help

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Icons and abbreviations

Icons

Some icons might be surrounded by a blue box. This means the option is active. For example, the call waiting button has a blue box to show that call waiting is active .

Icon

Meaning

Call states

Active call icon

This is the active call

call on hold icon

This call is on hold

incoming call icon

This call is incoming

outgoing call

This call is outgoing

Conference call icon

This conference call is active

Conference call on hold icon

This conference call is on hold

Common controls

configure settings icon

Organise items in lists

Edit

Add or edit information

Show or hide information

Expand or hide information

Call and contact controls

Call history icon

Open call history

call waiting icon

Activate call waiting

Enable auto answer

Activate automatic answering

Call information URL icon

Open a web page to show information about the active call

Transfer to voicemail

Transfer to voicemail

voicemail icon

You have a voicemail

Put search results in new tab

Open search results in a new tab

Clear search results

Clear search results

Group queues by call centre

Group queues by call centre

Dial the number in Enter a number

Delete call log

Delete call log

Queued calls

Call bounced icon

The call was bounced

Call reordered icon

The call was reordered

Caller hears message icon

The caller is listening to a message

Call waiting to be answered icon

The call is waiting to be answered

Availability and chat

Block all calls icon

Next to your name: all calls are blocked

Next to a contact: do not disturb with calls

Forward all calls icon

Next to your name: all calls are forwarded

Next to a contact: forwarding a call

Available to chat icon

Available to chat

Away from chat icon

Away

Busy can't chat icon

Busy

Offline can't chat icon

Not signed in to chat

Privacy icon

Private - your contact is not available for calls or chats

Not friend chat icon

Your contact has the chat feature, but is not in your list of friends

Chat friend request sent icon

You sent a friend request to this contact

supervisor offline icon

Your contact's call status is unknown

available for calls icon

Your contact is available for calls

phone ringing icon

Your contact's phone is ringing

Away

Your contact is away

not available for calls

Your contact is not available for calls

Edit chat status message icon

Add or edit your chat status message

Add friend to chat

Add a friend to a chat

Call chat friend

Call chat friend

Float chat window

Pop-out chat window

Anchor chat window

Pop-in chat window

Abbreviations

These abbreviations appear in One Net Receptionist.

Abbreviation

Meaning

ANS

Answer

CONF

Conference

DNIS

Dialled Number Identification Service

LDAP

Lightweight Directory Access Protocol

Mob

Mobile

Mon

Monitor

TXR

Transfer

Voicemail

Transfer to voicemail

Can't find what you're looking for?

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Talk to the One Net Business administrator in your company. They understand your system best.

FAQs

See this section to find answers to your questions and solutions to any issues.

FAQs

Contact us

Only for One Net Business administrators: contact us if you have any questions.

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