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One Net Receptionist help

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Transferring calls

You can transfer calls in several different ways in One Net Receptionist.

Transfer type

What happens

Unannounced transfer

You transfer the call to someone directly, without speaking to them.

Announced transfer

You call and speak to the person you wish to transfer the call to and then transfer the call.

Conference transfer

You add someone to the call to make a conference call and then leave.

Transfer to queue

You transfer the call to a queue in Queued calls.

To transfer a call

To transfer a call with drag and drop

A quick way to transfer a call is to drag it from Call console to a contact in Contacts. When you do this, a green arrow appears and the contact you select expands so you can select the Txr button.

You can configure your system to transfer a call automatically when you drop it on a contact.

Learn how to transfer a call automatically when dropped on a contact >

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