One Net Business Help & Support

One Net Receptionist help

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Managing contacts

You can view, search and organise your contacts in Contacts.You can also monitor selected contacts, and start calls and chat sessions with them.




Lists the results of any searches you perform in this tab.


Lists all the contacts in your company.

Enterprise common

Lists commonly used contacts in your company. Your administrator configures this list.

Site common

Lists commonly used contacts in your group. Your administrator configures this list.


Lists contacts you are statically monitoring. You or your administrator can configure this list in One Net Manager.

Learn about monitoring contacts >

Monitored contacts

Lists the contacts you are monitoring on a temporary basis. If you are not monitoring any contacts on a temporary basis then this tab is not shown.

Learn how to monitor a contact on a temporary basis >


Lists your personal contacts. In this tab, you can add, delete and call your personal contacts.

Speed dial

Lists numbers that you can speed dial. Your administrator may have configured some speed dial numbers for you. In this tab, you can add, modify, delete and call speed dial numbers.


Lists the central numbers for all the queues you are assigned to.


Lists contacts that you are friends with. When you add someone to your friends list, they are automatically sent a friend request. Once they accept your friend request, you can see your friends' availability for chat. Your friends list is available in other One Net Business applications.

Read more about chatting >


Lists all contacts found in the LDAP directory if you have the LDAP integration option enabled. You can use this tab to search for LDAP contacts.


If your administrator has configured any custom contact directories for you, then each custom directory is displayed in a different tab with the name custom: <custom contact directory name>

To show a directory

  1. Select the down arrow at the top of Contacts.
  2. From the list, select the directory you want to display.

    The directory appears in the list of tabs in Contacts. If there isn’t enough room to view the tabs for all the selected directories, select the one you want to see from the directory list or use the arrows to scroll through the tabs.

To hide a directory

  • Select Close directory on the tab.

To order directory entries

You can order directory entries in ascending or descending order. The columns that can be ordered have Sort next to their name.

One Net Receptionist saves the sort order when you log out.

Can't find what you're looking for?

Your One Net Business administrator

Talk to the One Net Business administrator in your company. They understand your system best.


See this section to find answers to your questions and solutions to any issues.


Contact us

Only for One Net Business administrators: contact us if you have any questions.

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