Service codes

About service codes

Service codes are GSM codes you dial on a traditional mobile phone that has a keypad instead of a touch screen. As such, service codes allow you to use certain One Net Business features with no need for the One Net app or a desk phone.

You can use service codes to:

• Put calls on hold
• Set up conference calls
• Transfer calls

Using service codes

To use any of the service codes, you need to put a call on hold first.

To put a call on hold

• Dial 2 and select the call button.

To resume a held call

• Dial 1 and select the call button.

To start a conference call

1. Dial 2 and select the call button to put a call on hold.
2. Dial the number of the person you want to add as a second participant.
3. While on call with the second participant, dial 3 and select the call button.

   Now you're on call with the both participants.

4. To add more participants, repeat steps 1 to 3.

   You can add up to three participants altogether.

To remove participants from a conference call

1. While on a conference call, dial 1.
2. Dial one of the following:
   • 1, to remove the first person you added to the conference call.
   • 2, to remove the second person you added to the conference call.
   • 3, to remove the third person you added to the conference call.
3. Select the call button.

To transfer a call

1. Dial 2 and select the call button to put a call on hold.
2. Dial the number of the person you want to transfer the call to.
3. Talk to your colleague. When you're ready, dial 4 to transfer the call.

   You can also dial 1 to resume the original call.

Setting up service codes

For service codes to work, an administrator needs to disable Vodafone-basierte Anrufsteuerungsdienste verwenden in One Net Manager, while configuring your One Net Mobility settings.

Read more about setting up One Net Mobility