One Net Business Help & Support

One Net Call Centre help

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Icons and abbreviations

The icons and abbreviations that you see in One Net Call Centre depend on the edition that you have.

Icons
Abbreviations

Icons

Some icons might be surrounded by a blue box. This means the option is active. For example, the call waiting button has a blue box to show that call waiting is active .

Note: white or light-coloured icons are shown below in black.

Icon

Meaning

Call states

Active call icon

This is the active call

call on hold icon

This call is on hold

incoming call icon

This call is incoming

outgoing call

This call is outgoing

Conference call icon

This conference call is active

Conference call on hold icon

This conference call is on hold

General controls

Configure icon

Configure the settings for a specific area of One Net Call Centre

Edit icon

Add or edit information

Save contact to outlook icon

Save contact to your Microsoft® Outlook® contacts list

voicemail icon

Next to your name: you have a voicemail message

Next to a contact: you can leave a voicemail message for that contact

Block all calls icon

Next to your name: all calls are blocked

Next to a contact: do not disturb with calls

Forward all calls icon

Next to your name: all calls are forwarded

Next to a contact: forwarding a call

Edit chat status message icon

Add or edit your chat status message

Controls in Call Console

Call history icon

Open call history

call waiting icon

Activate call waiting

auto answer icon

Activate automatic answering

Call information URL icon

Open a web page that shows information about the active call

trace call icon

Request a call trace from Vodafone

Controls in Queued Calls

Call bounced icon

The call was bounced

Call reordered icon

The call was reordered

Caller hears message icon

The caller is listening to a message

Call waiting to be answered icon

The call is waiting to be answered

Normal service mode icon

Normal service mode is active. Select to change the service mode.

Night service icon

Night service mode is active. Select to change the service mode.

Night service overridden

Night service mode is overridden. Select to change the service mode.

Holiday service icon

Holiday service mode is active. Select to change the service mode.

Forced forwarding icon

Forced forwarding mode is active. Select to change the service mode.

Chat availability icons

Chat availability icons can appear near your name to show your availability, or next to the name of a friend to show their availability.

Available to chat icon

Available to chat

Away from chat icon

Away

Busy can't chat icon

Busy

Offline can't chat icon

Not logged on

Privacy icon

Private - your contact is not available for calls or chats

Not friend chat icon

Your contact has the chat feature, but is not in your list of friends

Chat friend request sent icon

You sent a friend request to this contact

Call availability icons

supervisor offline icon

Your contact's call status is unknown

available for calls icon

Your contact is available for calls

phone ringing icon

Your contact's phone is ringing, or they are in wrap-up

not available for calls

Contact is not available for calls

I am available for calls icon

You are available for calls

I am away or wrap-up icon

You are away or in wrap-up

I am unavailable for calls icon

You are unavailable for calls

Controls in Reporting

Edit report icon

Edit a report

Delete report icon

Delete a report

Abbreviations

These abbreviations appear on buttons in One Net Call Centre.

Abbreviation

Meaning

Ans

Answer

Conf

Conference

DNIS

Dialled Number Identification Service

LDAP

Lightweight Directory Access Protocol

SM

Silently Monitor current call

SMN

Silently Monitor Next call

Tran

Transfer

Can't find what you're looking for?

Your One Net Business administrator

Talk to the One Net Business administrator in your company. They understand your system best.

FAQs

See this section to find answers to your questions and solutions to any issues.

FAQs

Contact us

Only for One Net Business administrators: contact us if you have any questions.

Contact us

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