One Net Business Help & Support

One Net Call Centre help

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Viewing information about incoming calls

You can choose to get a notification at the bottom of the screen when you receive a call.

During a call you can open a webpage that shows information about the call. You can also choose to always open a webpage.

Note

How many tabs or windows are open in your browser?

If you run One Net Call Centre in multiple tabs or windows of the same browser, notifications won't work.

To switch notifications on or off

  1. Select Settings > Plug-ins.
  2. Select or clear Show notifications for calls.
  3. Choose when to show notifications.

To view call information as a webpage

  1. From Call console, select the call.
  2. Select Call information URL icon.

To view call information as a webpage for every call

  1. Select any call, then select Call information URL icon.
  2. Copy the URL of the webpage.
  3. Select Settings > General > Show info web page.
  4. Paste the URL into the text box.
  5. Select Automatically show info web page for incoming calls.

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