One Net Business Help & Support

One Net Call Centre help

Share button
Share
Print button
Print

Managing queues

Read about monitoring queues
Temporarily monitoring a queue
Transferring, prioritising and answering calls from a queue

Monitoring queues

You can permanently monitor up to five queues, and view up to 50 calls per queue, in Queued calls.

You can temporarily monitor one extra queue as a quick link queue when you select a queue on the dashboard. When you select a queue to monitor, the queue appears in Queued calls. If you select the current quick link queue to monitor permanently, that queue is removed from Quick link queue.

The dashboard and quick link queues

You can monitor a queue that you don't normally monitor, for example, if you are covering for another supervisor with the dashboard. A temporarily monitored queue is called a quick link queue. You can perform all the tasks on a quick link queue that you would on a normally monitored queue.

If you select another unmonitored queue, it replaces the existing quick link queue.

Read about the dashboard

Queue management tasks

Can't find what you're looking for?

Your One Net Business administrator

Talk to the One Net Business administrator in your company. They understand your system best.

FAQs

See this section to find answers to your questions and solutions to any issues.

FAQs

Contact us

Only for One Net Business administrators: contact us if you have any questions.

Contact us

Did you find this article useful?

Yes

No

Thanks for your feedback.

Share button
Share
Print button
Print