One Net Business Help & Support

Go Integrator help

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Acting as a call centre agent

Note

Use a handset with Go Integrator

To use Go Integrator when you're making and answering calls, you need to register a handset as your primary audio device.

Note

These options are available only for call centre agents.

Disposition

You can set a call disposition code while you are either in a queue call or in a wrap-up state.

To select your call disposition code

  1. Select .
  2. From the dropdown, select the call disposition code.

Outgoing as

You can select the outgoing Dialled Number Identification Service (DNIS) presented to the user you are calling.

To select the outgoing DNIS

  1. Select Outgoing as.
  2. From the dropdown, select the DNIS value.
Note

You can specify DNIS values in One Net Manager.

Availability selection

You can select your availability status, for example, Unavailable or Wrap up.

To select your availability

  1. Select .
  2. From the dropdown, select your availability status.

Assistance

While in a call, you can use the Assistance function to escalate the call to your supervisors.

To escalate the call to your supervisors

  • Select .

Queues

You can view information about your queues. You can also join and leave queues.

To see information about your queues

  • Select .

To join or leave a queue

  • Select or clear Join.
Note

After you leave a queue, you stop receiving calls directed to that queue number.

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FAQs

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FAQs

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