One Net Business Help & Support

Go Integrator help

Toolbar

The Toolbar is a dockable user interface. Thanks to the Toolbar, you can control your telephone set. You have access to basic features and call centre agent features.

To access the Toolbar

In the system tray, right-click .
Select Toolbar.

The following table explains the available options. Some options are available only for call centre agents.

Icons	Meaning	Functions
	CRM integration	On the left hand side, you can see the available CRM integration features, such as caller preview or contact popping. You can also see the extension and the name of the queue.
	Disposition	You can set a call disposition code while you are either in a queue call or in a wrap-up state. This option is available only for call centre agents.
	Make call	You can make a call.
	Pickup	You can answer a call within your pickup call group.
	Answer	You can answer a call only using your own device. You can't use this option directly from Go Integrator.
	Hangup	You can hang up a call.
	Hold	You can put a call on hold.
	Consult	You can make an announced (assisted, consulted) transfer.
	Transfer	You can make an unannounced (blind) transfer.
	Outgoing as	You can select the outgoing Dialled Number Identification Service (DNIS) presented to the user you are calling. This option is available only for call centre agents. This option is available only in Call Centre Premium.
	Availability selection	You can select your availability status. This option is available only for call centre agents.
	Assistance	While in a call, you can use the Assistance function to escalate the call to your supervisors. This option is available only for call centre agents.
	Queues	You can view information about your queues. You can also join and leave queues. This option is available only for call centre agents.