One Net Help & Support
FAQs
The other speaker can't hear me
What's the problem?
The person I'm calling with my One Net desk phone can't hear me.
Why does this happen?
The other speaker can't hear you for one of the following reasons:
- Your desk phone is set to "mute".
- There's a problem with your headset or another accessory.
- There's a problem with the service of the person you're calling.
- There's a problem with your One Net service.
What to do
First try this
Make sure your One Net desk phone isn't set to "mute".
Then try this
Make sure your One Net desk phone booted correctly and the line button is green.
Then try this
If you're using a headset or another accessory, disconnect it and try calling without it.
If the other person can hear you, there's a problem with your headset or accessory. Contact your administrator.
If that doesn't work
Try calling another person.
If they can hear you, the problem is with the service of the person you wanted to talk to.
If they can't hear you either, contact your administrator.
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