One Net Help & Support

Using One Net

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One Net overview

One Net offers your organisation an effective and flexible technical platform for internal and external communications.

Overview of the components of One Net Business

One Net service

One Net is a cloud-based service that combines landline, mobile and desktop communications into one unified system. You no longer need the dedicated equipment associated with a conventional company telephone exchange (PBX).

One Net uses Voice over Internet Protocol (VoIP), a technology that allows users to make phone calls, video calls, and send text messages over the internet. The solution is readily scalable and can be easily adjusted to your business needs.

Thanks to One Net being a cloud-based service, you don't need to worry about its technical maintenance. Vodafone takes care of applying software updates and maintaining robust security. One service provider also means a single helpdesk for all your communication solutions.


The devices' availability depends on your solution

  • The One Net Mobile solution offers mobile phones.
  • The One Net Office solution offers desk phones, conference phones and a range of hardware products.
  • The One Net Business solution offers mobile phones, desk phones, conference phones and a range of hardware products.

Read more about the One Net applications >

Administration of One Net

When your company adopts One Net, it appoints employees or service partners as administrators. These people set up and customise services for the organisation, add and manage users, and monitor how the system is used.

Read about customising One Net >

Can't find what you're looking for?

Your One Net administrator

Talk to the One Net administrator in your company. They understand your system best.


Answers to your questions and solutions to any issues.


Contact us

Get in touch if you have any questions.

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This site is for Vodafone One Net customers. If you need help with your Vodafone mobile service, visit the Vodafone Support Centre.

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