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One Net Feature Management Portal (users)
One Net Business onboarding journey
One Net Mobile onboarding journey
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One Net Feature Management Portal (users)
Handle all incoming calls with ease thanks to such useful features as call queueing, hunt groups or auto-attendants.
You can find out more information about One Net features below.
An auto-attendant is an automated receptionist that answers calls with an announcement and a menu of dialling options. It transfers calls according to the options the caller selects.
A call queue is a way of putting calls made to a company number in order and distributing them to subscribed users. Call queues can perform user actions such as receiving and forwarding calls. Administrators can activate call queues for company numbers.
You can set up call screening rules for blocking or accepting calls of a selected type, or from selected phone numbers.
You need to specify the days and times that each rule applies to. You can create lists of numbers that the rules apply to. You can add individual phone numbers to the screening rules, or ranges of numbers starting with a defined sequence of digits.
If you receive a call when you're already on a call, you will hear a tone to indicate that there is another call waiting. The new caller hears the normal ringing tone until the call is answered.
You can set different ringtones for incoming calls depending on their origin.
If you don't want to be disturbed, you can forward incoming calls to your voicemail for a defined period of time.
You can choose to block all incoming calls and forward them to your voicemail, or create a whitelist of phone numbers that will get through to you.
There are a number of situations when you may want to forward incoming calls to another number or to voicemail.
You can set up call forwarding for the following situations:
Option |
Action |
---|---|
Always (they won't ring at all) |
Forwards all calls to another phone number or your voicemail. |
When my phone is unreachable |
Forwards calls to another phone number or your voicemail if technical problems prevent One Net from connecting a call to your phone. |
When I don't pick up after n seconds |
Forwards calls to another phone number or your voicemail if you don't answer after the number of seconds that you set as the limit. |
When my phone line is busy |
Forwards calls to another phone number or your voicemail when you're busy on a call or if you have activated another service that blocks incoming calls, for example, do not disturb. |
You can also set up advanced call forwarding rules for specific times or for calls coming from specific phone numbers.
Using One Net Mobile Client you can link your mobile number and desk phone number and define a preferred ringing order.
You can answer calls ringing on one of your phones by using the phone shortcut #154* on your device you want to answer the call on.
If someone tries to reach you when you're on a call, the system will automatically call them back for you after your first call is ended. This feature is only for calls within your company.
If you answer a call and find out that the caller wants to speak to someone else, you can transfer the call to them.
Talk to the One Net administrator in your company. They understand your system best.
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