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Transferring calls
You can transfer calls in two different ways in One Net Operator Console.
|
Transfer type |
What happens |
|---|---|
|
Unannounced (blind) transfer |
You transfer the call to someone directly, without speaking to them. |
|
Announced (assisted) transfer |
You call and speak to the person you wish to transfer the call to and then transfer the call. |
To make an unannounced transfer 
-
When you are on a call, select a contact in Contacts and move it to the ongoing active call.
Or
Press T, select a contact in Contacts and press Enter.
Or
Enter the extension number in the box and select Transfer at the bottom of the Active calls area.
To make an unannounced transfer by selecting a contact
To make an unannounced transfer by entering an extension number
To make an announced transfer
-
Call a contact.
-
When you're ready to make the transfer, select the current call and move it to the original call in the Active calls area.
Or
Holding Shift, select the original call and the current call and then press T.
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