Main menu
Administration
Setup
One Net Business onboarding journey
One Net Mobile onboarding journey
One Net Office onboarding journey
Downloads
Help & Support
Application help
One Net Feature Management Portal (users)
One Net Help & Support
One Net Operator Console help
Share
Print
Parking calls in One Net Operator Console
You can temporarily park a call while you're carrying out a task such as resolving a customer query. When you are ready to resume the call, you can retrieve it using the same device or pick it up using another phone in a different location.
Read more about parking calls >
If you want your colleague to pick up a call you parked, they need to belong to the same call pickup group.
To park a call in One Net Operator Console, you need to put it on hold first.
To put a call on hold
- In the Active calls area, move the pointer over the call and select Hold call.
To park a held call
-
In the Active calls area, move the pointer over the held call and select Park call.
Parked calls are returned to the All incoming calls area.
Your colleagues can retrieve the parked call on their devices now.
Read more about parking calls with a desk phone >
You can have up to three calls parked at the same time.
Can't find what you're looking for?
Your One Net administrator
Talk to the One Net administrator in your company. They understand your system best.
Did you find this article useful?
Yes
No
Thanks for your feedback.