One Net Help & Support

Device help

Parking calls with a desk phone

Note

The devices' availability depends on your solution

Desk phones, conference phones and a range of hardware products are available in One Net Business and One Net Office.

You can temporarily park a call while you're carrying out a task such as resolving a customer query. When you are ready to resume the call, you can retrieve it using the same device or pick it up using another phone in a different location.

Note

If you want your colleague to pick up a call you parked, they need to belong to the same call pickup group.

Read more about call pickup groups >

Read more about parking calls >

To park a call with a desk phone

  1. Make a call or pick up an incoming call.
  2. Dial #156*. The call is parked to your next available call park slot.
  3. Use any of the available One Net Business phone shortcuts to retrieve the call.

    For example, your colleague can dial #158* to retrieve the call with one of their devices.

Note

You can have up to three calls parked at the same time.

Below you'll find the list of One Net Business phone shortcuts related to parking calls.

Read more about One Net phone shortcuts >

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