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The devices' availability depends on your solution
Desk phones, conference phones and a range of hardware products are available in One Net Business and One Net Office.
You can temporarily park a call while you're carrying out a task such as resolving a customer query. When you are ready to resume the call, you can retrieve it using the same device or pick it up using another phone in a different location.
If you want your colleague to pick up a call you parked, they need to belong to the same call pickup group.
Read more about parking calls >
To park a call with a desk phone
For example, your colleague can dial #158* to retrieve the call with one of their devices.
You can have up to three calls parked at the same time.
Below you'll find the list of One Net Business phone shortcuts related to parking calls.
|
Code |
Description |
|---|---|
|
#154* |
Pick up call Answers a ringing call on another device belonging to the same user, e.g. a call ringing on the mobile can be picked up using the desk phone. |
|
#155* |
Pick up call in group Answers a call ringing on another user's desk phone. You must be in the same call pickup group. If more than one desk phone is ringing, you answer the call that has been ringing the longest. |
|
#155# |
Pick up specific call in group Answers a call ringing on the specified user's desk phone. |
|
#156* |
Park call Parks a call to your next available call park slot. |
|
#157* |
Retrieve your parked call Retrieves a call parked by you on another of your devices. If you parked more than one call on that device, this will retrieve the oldest parked call. |
|
#157# |
Retrieve your call parked to specific slot Retrieves a call parked by you from the specified slot. |
|
#157# |
Retrieve your call parked on another device Forwards calls to voicemail when your phone is busy or the call is unanswered. |
|
#157# |
Retrieve your call parked on another device to specific slot Retrieves a call parked by you on another of your devices, from the specified slot.
This feature is currently not supported on One Net desk phones. |
|
#158* |
Retrieve another user's parked call Retrieves a call parked by another user. You must be in the same call pickup group. If that user parked more than one call, this will retrieve the oldest parked call. |
|
#158# |
Retrieve specific user's parked call Retrieves a call parked by the specified user. You must be in the same call pickup group. If that user parked more than one call, this will retrieve the oldest parked call. |
|
#158# |
Retrieve specific user's call parked to specific slot Retrieves a call parked by the specified user, from the specified slot.
This feature is currently not supported on One Net desk phones. |
Talk to the One Net administrator in your company. They understand your system best.
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