Close

One Net Help & Support

One Net Feature Management Portal help for administrators

Share button
Share
Print button
Print

Call pickup groups

About call pickup groups

Members of a call pickup group can answer each other's calls from their own phones, or from One Net Operator Console and One Net miniClient. Call pickup groups are useful for teams or office areas where users are working together. If users can see when their colleagues are away or busy, they can answer their calls for them. Call pickup groups are created within organisational groups.

Diagram showing a user picking up a call for a colleague

Learn how to answer calls in a call pickup group >

Managing call pickup groups

Note

Vodafone has to enable call pickup for a user before they can pick up other users' calls.

Contact Vodafone customer care >

Note

Information for administrators

You can create as many call pickup groups as you need. Each user can only belong to one group. A call pickup group can only have the members of the same organisational group.

For administrators only

  1. Select Management > Users & Groups.
  2. In the Group Management section, select Manage.
  3. In the Call Pickup Groups section, select Manage.
  4. Select Create group.
  5. In the Group Settings section, choose the organisational group that will host the call pickup group and enter a name for the call pickup group.
  6. In the Add Members section, select the users who will be members of the pickup call group.

    A user can only be a member of one call pickup group. If you select a user who is already a member of another call pickup group, they will be removed from their current group.

  7. In the Summary section, review the settings you've selected and select Create group.

For administrators only

  1. Select Management > Users & Groups.
  2. In the Group Management section, select Manage.
  3. In the Call Pickup Groups section, select Manage.
  4. Find the call pickup group you want to manage and select .
  5. Select Edit.
  6. In the Group Members section, select Add Member.
  7. Search for users you want to add to the call pickup group or select the users from the users list.

    A user can only be a member of one call pickup group. If you select a user who is already a member of another call pickup group, they will be removed from their current group.

For administrators only

  1. Select Management > Users & Groups.
  2. In the Group Management section, select Manage.
  3. In the Call Pickup Groups section, select Manage.
  4. Find the call pickup group you want to manage and select .
  5. Select Edit.
  6. In the Group Members section, select the users you want to remove and select Move Member.
  7. Select the group to move the user to and select Move Member.

For administrators only

  1. Select Management > Users & Groups.
  2. In the Group Management section, select Manage.
  3. In the Call Pickup Groups section, select Manage.
  4. Find the call pickup group you want to delete and select .
  5. Select Delete.

    The users from the group can be added to other call pickup groups if required.

Related articles

Can't find what you're looking for?

FAQs

Answers to your questions and solutions to any issues.

FAQs

Contact us

Get in touch if you have any questions.

Contact us

Sorry. The page could not be found.

See more results

Language selector

Main menu

Print and share

Vodafone

This site is for Vodafone One Net customers. If you need help with your Vodafone mobile service, visit the Vodafone Support Centre.

User feedback

Vodafone

Vodafone Group

Corporate responsibility

Careers

About us

One Net

One Net Business

One Net Mobile

One Net Office

Help & Support

One Net Help & Support

FAQs

One Net videos

General Vodafone Support Centre

Contact us

Contact

Request a callback

Terms & conditions

Site map

Privacy policy

© Vodafone Limited. Registered office: Vodafone House, The Connection, Newbury, Berkshire RG14 2FN. Registered in England No 1471587.

Did you find this article useful?

Yes

No

Thanks for your feedback.

Share button
Share
Print button
Print