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Help & Support One Net Feature Management Portal help for administrators Call queues One Net Operator Console settings for call queues 
Information for administrators
Users subscribed to a call queue can answer calls from the queue in One Net Operator Console. As an administrator, you can configure One Net Operator Console settings for call queues, such as call processing priority and what happens when the call isn't answered.
To edit One Net Operator Console call queue settings
For administrators only
The list of company numbers is displayed.
Select whether users subscribed to a call queue can log out of One Net Operator Console before the last call from the call queue is answered.
Select what happens to the call when none of the subscribed users are logged in to One Net Operator Console.
Define the time period before the user receives a warning about a waiting call.
|
Setting |
Description |
|---|---|
|
Are different priorities applied to this queue? |
Select whether the calls in the call queue receive different priorities |
|
A priority level will be applied to calls from |
Define which calls receive a level of priority. You can assign priority levels to the following types of numbers:
|
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