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Help & Support One Net Feature Management Portal help for administrators Call queues One Net Operator Console settings for call queues
Help & Support One Net Feature Management Portal help for administrators Call queues One Net Operator Console settings for call queues One Net Help & Support
One Net Feature Management Portal help for administrators
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One Net Operator Console settings for call queues
Information for administrators
Users subscribed to a call queue can answer calls from the queue in One Net Operator Console. As an administrator, you can configure One Net Operator Console settings for call queues, such as call processing priority and what happens when the call isn't answered.
Managing One Net Operator Console settings for call queues
To edit One Net Operator Console call queue settings
For administrators only
- Select Management > Company Features.
- In the Call Queue section, select View all.
The list of company numbers is displayed.
- Find the company number you want to manage call queue settings for and select View More.
- Select Operator console setup at the top of the page.
- Select Edit at the bottom of the page.
- Edit the settings listed below.
Logout
Select whether users subscribed to a call queue can log out of One Net Operator Console before the last call from the call queue is answered.
No operator available
Select what happens to the call when none of the subscribed users are logged in to One Net Operator Console.
Threshold
Define the time period before the user receives a warning about a waiting call.
Call processing priority
|
Setting |
Description |
|---|---|
|
Are different priorities applied to this queue? |
Select whether the calls in the call queue receive different priorities |
|
A priority level will be applied to calls from |
Define which calls receive a level of priority. You can assign priority levels to the following types of numbers:
|
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