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Help & Support One Net Feature Management Portal help for administrators Managing company numbers Managing main numbers
Help & Support One Net Feature Management Portal help for administrators Managing company numbers Managing main numbers One Net Help & Support
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Main numbers
Information for administrators
About main numbers
Main numbers are company numbers that can be used as caller ID for calls made outside the company.
Read more about company numbers >
Viewing main numbers
You can view a list of main numbers or view details of a selected main number. You can also check if a company number is currently in use as a main number.
To view all main numbers
For administrators only
- Select Management > Company Features.
- In the Main Numbers section, select View all.
A list of main numbers is displayed.
To view details of a main number
For administrators only
- Select Management > Company Features.
- In the Main Numbers section, select View all.
A list of main numbers is displayed.
- Select
next to the main number you want to view.
To check if a company number is used as a main number
For administrators only
- Select Management > Numbers.
- In the Company Numbers Management section, select Manage.
The list of company numbers is displayed.
- Find the company number you want to view and select View More.
- In the Regular Features section, select .
- The information about whether the company number is used as a main number is displayed in the Main Numbers section.
Adding main numbers
You can set a company number as a main number. The main number can be used as the caller ID for outgoing calls either for all numbers in the company or only for selected numbers.
To add a main number
For administrators only
- Select Management > Company Features.
- In the Main Numbers section, select View all.
- Select > .
- Select the company number you want to use as a main number and select Select Number.
- If you want all numbers to use the main number as their caller ID for outgoing calls, in the External Caller ID section, select Yes.
Or
If you want only selected numbers to use the main number as their caller ID for outgoing calls, in the Numbers list section, select Add number, select the numbers from the list and then select Select Numbers.
- Select Save.
Managing main numbers
You can edit settings for a main number such as which numbers use it as their caller ID or whether it's the default caller ID for all numbers in the company. You can delete a main number when you don't want the company number to be used as the caller ID.
To edit a main number
For administrators only
- Select Management > Company Features.
- In the Main Numbers section, select View all.
A list of main numbers is displayed.
- Select
next to the main number you want to edit.
- If you want all numbers to use the main number as their caller ID for outgoing calls, in the External Caller ID section, select Yes.
Or
If you want only selected numbers to use the main number as their caller ID for outgoing calls, in the Numbers list section, select Add number, select the numbers from the list and then select Select Numbers.
- Select Save.
To delete a main number
For administrators only
- Select Management > Company Features.
- In the Main Numbers section, select View all.
A list of main numbers is displayed.
- Select
next to the main number you want to delete.
Deleting a main number doesn't delete the company number.
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