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Help & Support One Net Feature Management Portal help for administrators Managing company calls On-hold music 
Information for administrators
You can improve your callers' experience by playing music or messages if you have to place them on hold. You can play background music so callers are not left in silence, or use the opportunity to deliver informative or promotional messages.
You can upload the files to the announcements library in One Net Feature Management Portal.
Read about the announcements library >
You can use any application that produces WAV or MP3 audio files. Your recordings must not be longer than two minutes.
Read about announcements library restrictions and file sizes >
You can set up on-hold music for your company. These settings apply by default to all users and company numbers.
Music rights
Before uploading music, make sure you have the rights to play it to your customers.
To set up on-hold music
For administrators only
To change on-hold music, you need to upload a new audio file to the announcements library.
To edit on-hold music
For administrators only
.
next to the on-hold music file you want to edit.
You can upload a new audio file or deactivate on-hold music.
You can delete an on-hold music audio file when it's no longer needed.
To delete on-hold music
For administrators only
.
next to the on-hold music file you want to delete. Did you find this article useful?
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