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Help & Support One Net Feature Management Portal help for administrators Managing company calls On-hold music
Help & Support One Net Feature Management Portal help for administrators Managing company calls On-hold music One Net Help & Support
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On-hold music
Information for administrators
About on-hold music
You can improve your callers' experience by playing music or messages if you have to place them on hold. You can play background music so callers are not left in silence, or use the opportunity to deliver informative or promotional messages.
Adding on-hold music to the announcements library
You can upload the files to the announcements library in One Net Feature Management Portal.
Read about the announcements library >
Read about announcements library restrictions and file sizes >
Setting up on-hold music
You can set up on-hold music for your company. These settings apply by default to all users and company numbers.
Music rights
Before uploading music, make sure you have the rights to play it to your customers.
To set up on-hold music
- From the Company features section in the side menu, select
Announcements. - Select Create Announcement.
- Enter a descriptive name for the on-hold music file.
- From the Associated Feature list, select Call on Hold.
- In the Announcement section, select Upload announcement, and then select the file you want to upload.
- Select Create.
Changing on-hold music
To change on-hold music, you need to upload a new audio file to the announcements library.
To edit on-hold music
- From the Company features section in the side menu, select Announcements.
- Select
next to the on-hold music file you want to edit.
You can rename the on-hold music or upload a new audio file.
- Select Save.
Deleting on-hold music
You can delete an on-hold music audio file when it's no longer needed.
To delete on-hold music
-
From the Company features section in the side menu, select Announcements.
-
Select
next to the on-hold music file you want to delete.
- Select Delete.
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