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About hunt groups

A hunt group is a way to manage calls coming to a phone number that is shared by a group of people. The distribution of the calls depends on the ringing pattern applied to teams in the hunt group.

Read about ringing patterns >

A hunt group combines the following:

  • One or more teams of people who share the phone number
  • Patterns that govern how calls are shared out
  • Rules on how to handle calls in various situations

Why use hunt groups?

Organisations often use hunt groups in the following situations:

  • When they receive high volumes of calls to a single number
  • To share calls in a team
  • If staff numbers are low
  • During peak hours or after hours

How hunt group settings work with the personal settings of group members

A person assigned to a hunt group usually also has a personal extension with their own calling services and settings. A hunt group applies a set of rules to ensure that it handles and distributes calls consistently, regardless of how the group members have configured their personal settings.

Active personal service

How a hunt group acts

Call forwarding

When the hunt group tries to direct a call to a user, the user's personal settings for call forwarding services are ignored. This rule affects all types of forwarding services, including simultaneous ringing and sequential ringing.


A hunt group never lets calls be sent to personal voicemail.

Call transfer

A hunt group does not prevent a group member from transferring any call directed to them.

Call services

A hunt group can be assigned call services, such as voicemail. An administrator can set up these services in the same way as for normal users.

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