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Help & Support One Net Feature Management Portal help for administrators Hunt groups About hunt groups
Help & Support One Net Feature Management Portal help for administrators Hunt groups About hunt groups One Net Help & Support
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About hunt groups
A hunt group is a way to manage calls coming to a phone number that is shared by a group of people. The distribution of the calls depends on the ringing pattern applied to teams in the hunt group.
A hunt group combines the following:
- One or more teams of people who share the phone number
- Patterns that govern how calls are shared out
- Rules on how to handle calls in various situations
Why use hunt groups?
Organisations often use hunt groups in the following situations:
- When they receive high volumes of calls to a single number
- To share calls in a team
- If staff numbers are low
- During peak hours or after hours
How hunt group settings work with the personal settings of group members
A person assigned to a hunt group usually also has a personal extension with their own calling services and settings. A hunt group applies a set of rules to ensure that it handles and distributes calls consistently, regardless of how the group members have configured their personal settings.
|
Active personal service |
How a hunt group acts |
|---|---|
|
Call forwarding |
When the hunt group tries to direct a call to a user, the user's personal settings for call forwarding services are ignored. This rule affects all types of forwarding services, including simultaneous ringing and sequential ringing. |
|
Voicemail |
A hunt group never lets calls be sent to personal voicemail. |
|
Call transfer |
A hunt group does not prevent a group member from transferring any call directed to them. |
Call services
A hunt group can be assigned call services, such as voicemail. An administrator can set up these services in the same way as for normal users.
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