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Help & Support One Net Feature Management Portal help for administrators Managing company numbers Regular features 
Company numbers are phone numbers that can be used by groups of users. Administrators can assign regular features such as call waiting, ring back when free and distinctive ringing to company numbers. Company numbers can also be assigned advanced features such as hunt group, auto-attendant or call queue. A company number can be set as a main number to be used for calls outside of the company.
Administrators can activate features such as call waiting, ring back when free and distinctive ringing for company numbers.
There are two types of regular features: quick features and advanced features. Quick features can be activated or deactivated without setting additional options. Other features require further setup.
Quick features can be activated or deactivated and don't require setting additional options. You can activate or deactivate the following quick features:
|
Feature |
Action |
|---|---|
|
Call Waiting |
If you receive a call when you're already on a call, you will hear a tone to indicate that there is another call waiting. The new caller hears the normal ringing tone until the call is answered. |
|
Ring Back When Free |
If someone tries to reach you when you're on a call, the system will automatically call them back for you after your first call is ended. This feature is only for calls within your company. |
|
My Call Pickup |
You can answer calls ringing on one of your phones by using the phone shortcut #154* on your device you want to answer the call on. |
|
My Call Park |
You can temporarily park a call while you're carrying out a task such as resolving a customer query. When you are ready to resume the call, you can retrieve it using the same device or pick it up using another phone in a different location. |
|
Call Pickup Group |
When you're a part of a call pickup group, you can answer calls ringing on other members' phones by dialling the phone shortcut #155*. |
|
Call History |
Calls from and to the company number are saved in call history. |
Advanced features require setting up before they can be activated. You can manage the following features:
|
Feature |
Action |
|---|---|
|
Distinctive Ringing |
You can set different ringtones for incoming calls depending on their origin. |
|
My Caller ID |
Choose how the company number's caller ID is displayed. You can also set another number as an alternative caller ID, which can be chosen to be the caller ID while making a call. |
|
Call Forwards |
Define rules for forwarding calls coming to the company number. Calls can be forwarded to voicemail or another number. |
|
Voicemail Notification |
Define how you are notified about new voicemail messages left for the company number. |
|
Phone Configuration |
If the company number has a desk phone assigned, you can configure its programmable keys. |
|
Follow Me |
This feature is currently not supported. |
|
Call History |
You can view the calls made from and to the company number. |
For administrators only
The list of company numbers is displayed.
.There are two types of regular features: quick features and other features. Quick features can be activated or deactivated without setting additional options. Other features require setting up before they can be activated.
To activate or deactivate quick features for a company number
For administrators only
The list of company numbers is displayed.
To activate or deactivate other features for a company number
The list of company numbers is displayed.
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