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Help & Support One Net Feature Management Portal help for administrators Call queues
Help & Support One Net Feature Management Portal help for administrators Call queues One Net Help & Support
One Net Feature Management Portal help for administrators
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Call queues
Information for administrators
A call queue is a way of putting calls made to a company number in order and distributing them to subscribed users. Call queues can perform user actions such as receiving and forwarding calls. Administrators can activate call queues for company numbers.
Managing call queues
As an administrator, you can configure call queue settings such as the number of calls that can be queued, the users subscribed to the queue and the announcement played to callers. You can also manage call queues in a similar way to managing normal users, for example, you can lock features for call queues.
Read about managing call queues >
One Net Operator Console settings for call queues
Users subscribed to a call queue can answer calls from the queue in One Net Operator Console. As an administrator, you can configure One Net Operator Console settings for call queues, such as call processing priority and what happens when the call isn't answered.
Read about the One Net Operator Console settings for call queues >
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