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Help & Support One Net Feature Management Portal help for administrators Announcements library
Help & Support One Net Feature Management Portal help for administrators Announcements library One Net Help & Support
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Announcements library
Information for administrators
About the announcements library
Announcements library contains all announcements used in your company. You can view, edit, upload and delete announcements in the announcements library.
About announcements
Announcements are voice messages used by features such as auto-attendants, hunt groups and call queues. They can also be used directly by users as absence announcements.
Read more about absence announcements >
Announcements can be default or customised.
Default announcements are the announcements that come with One Net. You can view and activate or deactivate them. You can't edit or delete default announcements.
Customised announcements are the announcements you record externally and then upload to the announcements library. You can view, activate or deactivate, edit and delete customised announcements.
To view announcements
For administrators only
You can view the announcements uploaded for a feature. You can also listen to the announcement and see where it's used.
To view announcements for a feature
- Select Management > Announcements Library.
- Select
next to the name of the feature you want to view the announcements for.
To view details of an announcement
- Select
.
To uploading a new announcement for a feature
For administrators only
- Select Management > Announcements Library.
- Select .
- Enter a descriptive name for the announcement.
- From Used on, select the feature the announcement will be used on.
Maximum number of announcements per feature
The number of announcements you can upload for a feature may be limited. If the feature you want to select isn't on the list, check if it already has the maximum of announcements uploaded.
Read about announcements library restrictions and file sizes >
- Select Send audio file and then select the file you want to upload.
- Select Create.
To edit or delete an announcement
For administrators only
You can edit details of an announcement such as its name, language and the feature it's used for. You can also upload a different audio file for the announcement.
You can't edit or delete default announcements.
To edit an announcement
- Select Management > Announcements Library.
- Select next to the name of the feature you want to view the announcements for.
- Select
next to the announcement you want to edit.
To delete an announcement
- Select Management > Announcements Library.
- Select next to the name of the feature you want to view the announcements for.
- Select
next to the announcement you want to delete.
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