One Net Help & Support

One Net Feature Management Portal help for users

Assistant

You can have an assistant who handles your calls when you're unavailable or when you want to answer only selected calls.

About the assistant service

You can select a user or a company number to take calls for you. When your call goes to your assistant, they hear a message that the call is intended for you and what is your current status.

Note

The person you select as your assistant can edit some of the options or stop handling calls for you.

Setting up the service

You can set up assistant options, such as selecting a user or a company number that your incoming calls are diverted to and selecting whether you are notified about the calls. You can also create a whitelist of people whose calls aren't diverted to your assistant.

Note

Can't edit a feature?

If your administrator has locked a feature for you, you can't edit options for that feature. Contact your administrator.

To set up the service

  1. Access One Net Feature Management Portal.

    Read about accessing One Net Feature Management Portal >

  2. Select My Profile > Manager Screening.
  3. In the My Assistant section, select View.
  4. Select Edit at the bottom of the page.
  5. In the Assistant Information section, select a user or a company number to answer your incoming calls.
  6. If you selected a user, select one of their phone numbers that your calls are diverted to.
  7. In the Screening Behaviour section, select the additional following options:

Managing the whitelist

Calls from phone numbers on the whitelist are not diverted to your assistant.

To create a whitelist

  1. Access One Net Feature Management Portal.

    Read about accessing One Net Feature Management Portal >

  2. Select My Profile > Manager Screening.
  3. In the My Assistant section, select View.
  4. Select Edit at the bottom of the page.
  5. To add a company contact to the whitelist, in the White List section, select Address Book.

    Or

    To add a contact from outside of your company, in the White List section, enter the name and phone number of your contact and select Add.

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This site is for Vodafone One Net customers. If you need help with your Vodafone mobile service, visit the Vodafone Support Centre.

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