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Help & Support One Net Feature Management Portal help for users Working with others Assistant
Help & Support One Net Feature Management Portal help for users Working with others Assistant One Net Help & Support
One Net Feature Management Portal help for users
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Assistant
You can have an assistant who handles your calls when you're unavailable or when you want to answer only selected calls.
About the assistant service
You can select a user or a company number to take calls for you. When your call goes to your assistant, they hear a message that the call is intended for you and what is your current status.
The person you select as your assistant can edit some of the options or stop handling calls for you.
Setting up the service
You can set up assistant options, such as selecting a user or a company number that your incoming calls are diverted to and selecting whether you are notified about the calls. You can also create an exception list of people whose calls aren't diverted to your assistant.
Can't edit a feature?
If your administrator has locked a feature for you, you can't edit options for that feature. Contact your administrator.
To set up the service
-
Access One Net Feature Management Portal.
- From the side menu, select
My numbers.
- From the User features section in the side menu, select
Working with others > Assistant. - In the Feature status section, activate the feature.
- In the Feature configuration section, select additional options.
- Select Save.
Assistant options
|
Option |
Description |
|---|---|
|
Assistant will answer calls on |
Select a user or a company number to answer your incoming calls. |
|
Assistant will answer calls for |
Select your numbers for which your assistant answers incoming calls. |
|
Calls will ring |
Select whether incoming calls ring on your phone. |
|
Manager status showed to assistant when a call is captured |
Select when your assistant is notified about your status. |
|
If the calls aren't answered |
Select what happens to the call when your assistant doesn't pick it up. |
|
Add numbers that will ring on manager |
Create an exception list of numbers for which calls are not diverted to your assistant. You can select company contacts or add contacts from outside of your company. |
Can't find what you're looking for?
Your One Net administrator
Talk to the One Net administrator in your company. They understand your system best.
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