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One Net Feature Management Portal (users)
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Help & Support One Net Feature Management Portal help for users Managing your calls Editing call features
Help & Support One Net Feature Management Portal help for users Managing your calls Editing call features One Net Help & Support
One Net Feature Management Portal help for users
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Editing call features
As a user, you can edit some of your call features.
Whether you can edit a call feature depends on the level of access your administrator gives you. If you want to edit a feature and you don’t have edit or administrator access, contact your administrator
Editing some call features may require contacting Vodafone customer care.
Activating or deactivating call features
As a user, you can activate or deactivate some of your call features. The features you can activate depend on the type of phone number and level of access your administrator gives you.
To activate or deactivate a feature
-
Access One Net Feature Management Portal.
- From the Numbers section in the side menu, select a number.
- Select the Overview tab.
- Under the Feature status section, activate or deactivate a feature.
Can't edit a feature?
If your administrator has locked a feature for you, you can't edit options for that feature. Contact your administrator.
Features you can activate or deactivate
You can activate or deactivate the following call features:
|
Feature |
Description |
|---|---|
|
Call Waiting |
If you receive a call when you're already on a call, you will hear a tone to indicate that there is another call waiting. The new caller hears the normal ringing tone until the call is answered. |
|
Auto Call Back |
If someone tries to reach you when you're on a call, the system will automatically call them back for you after your first call is ended. This feature is only for calls within your company. |
|
Eligible to be monitored |
Other users can monitor if you're available to take calls. |
|
Eligible to monitor |
You can monitor other users' availability using a Busy Lamp Field (BLF). |
Editing call features
You can edit selected call features.
To edit details of a call feature
-
Access One Net Feature Management Portal.
- From the Numbers section in the side menu, select a number.
- From the User features section in the side menu, select a feature.
- In the Feature status section, activate or deactivate the feature.
- In the Feature configuration section, change settings for the feature.
Features you can edit
You can edit the following call features:
|
Feature |
Description |
|---|---|
|
Call Forward |
There are a number of situations when you may want to forward incoming calls to another phone number or to your voicemail. |
|
Call History |
Your call history lists information about all your incoming and outgoing calls. |
|
Do Not Disturb |
If you don't want to be disturbed, you can forward incoming calls to your voicemail for a defined period of time. You can choose to block all incoming calls and forward them to your voicemail, or create an exception list of phone numbers that will get through to you. |
|
Caller ID |
When you make a call, your name and phone number can be displayed to people who have caller identification features on their phones. You can select how your caller ID is displayed when you make calls. |
Editing some call features requires contacting Vodafone customer care.
If you want to edit one of the following call features, speak to your administrator:
- Call Transfer
- Call Conference
- Eligible for presentation as ACLIS
Can't find what you're looking for?
Your One Net administrator
Talk to the One Net administrator in your company. They understand your system best.
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