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One Net Feature Management Portal (users)
Help & Support One Net Feature Management Portal help for users Working with others Monitoring other phone lines 
Only for desk phones
This service is only available if you use a desk phone with One Net Business or One Net Office.
Read about desk phones and attendant consoles supported in One Net >
You can monitor other users' status and availability to take calls using lights on a desk phone and on an attendant console (also known as a Busy Lamp Field - BLF) that show if a user is busy on a call.
Your administrator sets up this service for you when personalising your phone. You can view which lines you are monitoring.
Monitoring features must be active
You can monitor other users' lines only if you have the Eligible to Monitor feature active. You can only monitor users who have the Eligible to be Monitored feature active.
As a user, you can view which lines you are monitoring. Your administrator sets up monitored lines for you.
To see which lines you are monitoring
Talk to the One Net administrator in your company. They understand your system best.
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