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One Net Feature Management Portal help for users

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My groups

See an overview of your groups and choose whether you want to answer calls for your hunt groups.

About groups

You can be assigned to the following groups:

  • One organisational group
  • One call pickup group
  • One or more hunt groups

As a user, you can view the organisational group and the call pickup group you are a member of. You can edit whether you want to answer calls for your hunt groups. Your administrator edits which groups you are a member of.

About organisational groups

An organisational group is created by an administrator to assign uniform settings to a group of users. An organisational group is a basis for creating call pickup groups. For example, an administrator can create an organisational group for the people in one department of the organisation. If no groups are created, all users belong to one organisational group.

Read more about organisational groups >

About call pickup groups

Members of a call pickup group can answer each other's calls from their own phones, or from One Net Operator Console and One Net miniClient. Call pickup groups are useful for teams or office areas where users are working together. If users can see when their colleagues are away or busy, they can answer their calls for them. Call pickup groups are created within organisational groups.

Diagram showing a user picking up a call for a colleague

Learn how to answer calls in a call pickup group >

Read more about call pickup groups >

About hunt groups

A hunt group is a way to manage calls coming to a phone number that is shared by a group of people. The distribution of the calls depends on the ringing pattern applied to teams in the hunt group.

Read more about hunt groups >

Editing your hunt group settings

You can edit whether or not you answer calls for your hunt groups.

To edit your hunt group settings

  1. Access One Net Feature Management Portal.

    Read about accessing One Net Feature Management Portal >

  2. Select My Profile > My Groups.
  3. Find the hunt group you want to edit your settings for and select Edit.
  4. Select Yes or No.

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