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DeutschlandOne Net Business onboarding journey
One Net Mobile onboarding journey
One Net Office onboarding journey
One Net Feature Management Portal (users)
After Vodafone receives your organisation's signed purchase order, your delivery coordinator will contact you to arrange the whole One Net Office installation and configuration procedure. We will collect all the technical data needed for the technical implementation of One Net Office and check if your network infrastructure is ready.
The onboarding process includes a number of steps. Read these articles to learn more about each of them:
Your delivery coordinator calls you to explain the whole One Net Office onboarding process. You will find out what the next steps are and how you can help make your company's transfer to One Net Office as smooth as possible.
Our engineer visits your site to check your current infrastructure. We need to know if any modifications and additional work are required to install the One Net equipment successfully.
When all the milestones are confirmed, we start preparing the One Net Office service for you.
On the agreed day, our engineer visits your site to install and configure your One Net Office equipment as specified in the design.
To make sure your transfer to One Net Office is as smooth as possible, your delivery coordinator will continue looking after you for a whole week after the installation and configuration phase is complete.
To make sure everything moves as quickly and smoothly as possible, you need to provide us with the following information:
The landline numbers you want to include in your One Net Office service.
Broadband, Redcare, alarm and payment terminal services
If you want to keep your broadband, Redcare, alarm or payment terminal (also known as PDQ) services, you need to transfer them before the porting request is completed.
All the details we need to port your landline to One Net Office.
Current communications provider details
You need to contact your current communications provider to get all the required landline (for example, porting authorisation codes and unlock codes) that will help us with your transfer to One Net Office.
Download the Porting Letter of Authority template (PDF) >
Download the form for your current communications provider (PDF) >
You can also use our checklist to help you on your One Net Office onboarding journey.
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