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DeutschlandOne Net Business onboarding journey
One Net Mobile onboarding journey
One Net Office onboarding journey
One Net Feature Management Portal (users)
Administration One Net administration One Net Office onboarding journey Step 5 - Welcome to One Net 
To make sure your transfer to One Net Office is as smooth as possible, your delivery coordinator will continue looking after you for a whole week after the installation and configuration phase is complete. Your delivery coordinator oversees any issues you may find during this initial week.
Before the scheduled going live date, our training team contacts you to arrange a suitable date and time for our trainer to visit your site. Our trainer will deliver a training session on your One Net Office service.
The training will be booked for a full day. It can begin at a time that suits you and finish once you feel everything has been covered to a satisfactory level. Make sure all users are available, or at least an appointed person who can pass on the information to required people at a later date.
Our trainer will note down any issues identified during your One Net Office training:
One Net Feature Management Portal
You can configure most of the settings on your own using One Net Feature Management Portal.
During your first month of using One Net Office, you will be in the care of our One Net Welcome Team. They will provide an additional level of care as you get used to your new system. They will walk you through your first bill as it may look slightly different to your regular monthly charge.
Contact One Net Welcome Team
191 in the UK
+44 7836 191 191 from abroad
03333 040 191 in the UK (standard call charges may apply)
+44 7836 191 191 from abroad (international call charges apply)
When calling Vodafone customer care, please have your account or phone number ready and the system will direct you to the correct department.
Vodafone customer care
191 in the UK
+44 7836 191 191 from abroad
03333 040 191 in the UK (standard call charges may apply)
+44 7836 191 191 from abroad (international call charges apply)
You will also receive a link to our customer satisfaction survey in which we ask about your whole One Net delivery. Fill out the survey honestly to help us improve and deliver the best possible experience to our customers.
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