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One Net Business onboarding journey
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If you need larger, uncontested network capacity, you can consider our Ethernet service.
Read more about our Ethernet service >
To deliver our Ethernet service, we need to install some additional equipment, in addition to the standard One Net Business equipment. This means we need to go through a few additional onboarding steps.
If you don't have an existing Ethernet or fibre circuit at your premises, the Ethernet site survey is the first step to deliver our Ethernet service.
This is in addition to the One Net site survey required for your One Net Business solution.
The site survey determines the path the Ethernet fibre will take from the nearest network node to your comms room.
If you already have a fibre circuit at your premises, this step is not required. All you need to do is provide us with the right references.
The Ethernet fibre installation runs in the following order:
Once we install the fibre, our engineer visits your site and installs any equipment required to complete the Ethernet circuit, including your One Net routers.
On the same day, the engineer tests both the Ethernet circuit and your One Net routers.
After testing the equipment, the Ethernet circuit will be ready to carry your One Net voice and video traffic.
The Ethernet service onboarding process depends on individual customer circumstances.
Completing the Ethernet circuit is a complex process and unforeseen issues may cause delay. On the other hand, if there is already a fibre circuit at your premises or nearby, the onboarding process may finish sooner.
Until the Ethernet site survey and planning are complete, we can't estimate the exact delivery time or if any extra construction charges apply.
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