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Administration One Net administration One Net Business onboarding journey Step 3 - Service preparation
Administration One Net administration One Net Business onboarding journey Step 3 - Service preparation Administration
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Step 3 - Service preparation
After you've accepted the call routing document or the review period for the call routing document has expired, your delivery coordinator contacts you to confirm the following milestones:
- Freeze on all changes after the call routing document has been reviewed
- Assessment of the access line stability and the estimated call rate
- Installation, configuration and going live dates and details
- Landline numbers porting
- Transferring your mobile numbers to One Net Business
- Delivering One Net equipment to your site
- Completion of any additional customer pre-requisite work
- One Net Business training
When the milestones are confirmed, we start preparing the One Net Business service for you.
Landline numbers
All the landline numbers you want to port to your One Net Business service should be mentioned in the call routing document. You also need to include the landline numbers in the Porting Letter of Authority. The porting request may take up to 25 working days to complete.
We always port your landline numbers on the day of the installation. To protect your business, we will start the porting process once we are absolutely confident that the whole system is configured properly.
Broadband, Redcare, alarm and payment terminal services
If you want to keep your broadband, Redcare, alarm or payment terminal (also known as PDQ) services, you need to transfer them before the porting request is completed.
Non-Geographic Numbers
Non-geographic numbers (NGNs), such as 0845 and 0870, can't be ported to One Net. You need to ask the third party provider of your NGNs to divert these numbers to standard geographic numbers (starting with 01 or 02) which can be ported to One Net.
If the porting process is completed and your NGNs don't work, they need to be diverted again.
One Net currently doesn't support 10-digit NGNs.
Mobile numbers
If your mobiles are already with Vodafone, we will move them to One Net Business on a date suitable for you.
If your mobiles are with Vodafone but under a different business account name or under a personal account, click the link below to find out more about the transfer of ownership.
Learn more about the transfer of ownership >
If your mobiles are with another provider, we will need the Port Authorisation Code (PAC) to move your numbers from your current provider to One Net Business. We'll provide you with new Vodafone SIM cards (and handsets, if required) ahead of the going live date. You will need to insert the Vodafone SIM cards into your handsets once your current SIM cards stop working.
If you want to keep using your current handsets, contact your provider to unlock them. This is necessary for the Vodafone SIM cards to work.
On the day arranged for your mobiles to move to One Net Business, please ensure the following:
- All mobiles are present in the UK.
- No critical business meetings are taking place, as some downtime on mobile data services is possible.
Speedy onboarding
We will aim to bring your mobiles over to One Net Business as soon as possible. This could be as soon as 5 working days from your initial contact with your delivery coordinator.
Building the system
Once the call routing document has been reviewed, we initiate a "change freeze". This means that we're not going to implement any changes that are not included in the call routing design you approved. We need the change freeze to have time to prepare your solution in our systems.
Business-critical changes
Following the change freeze, if you need to include a business-critical modification to the call routing document, inform your delivery coordinator. Updating the call routing document is possible but it may impact the schedule.
One Net miniClient
One Net miniClient is a One Net application that runs on your PC or Mac®. You can use One Net miniClient to make and receive calls to your contacts or other phone numbers. On PC, One Net miniClient can integrate with Skype for Business to make calls to contacts outside your One Net service.
Before the delivery, make sure your system meets the requirements.
Learn more about requirements for One Net miniClient >
To prepare for your One Net miniClient delivery:
- Make sure the following port ranges are open:
- 50000-65535 for Session Initiation Protocol (SIP)
- 15350-15357 for Real-time Transport Protocol (RTP)/Real-time Transport Control Protocol (RTCP)
- 636 for source/destination of onenetcd.vodafone.co.uk and 88.82.4.55
For more information, contact your IT support.
New User Datagram Protocol (UDP) ports
UDP 29536 is a new starting port. UDP 49535 is a new ending port.
- Add the following URLs to your firewall's whitelist:
- https://ipcglobalupdate.vodafone.com/CheckUpdate
- https://onenetwsuk.vodafone.pt/IpCntrxWS.asmx
For more information, contact your IT support.
Firewall setup
Contact your IT support to make sure your proxy server doesn't block your access to the internet.
One Net Operator Console
One Net Operator Console is a One Net application that runs on your PC or Mac®. It lets you direct incoming calls to the right destinations in your organisation as efficiently as possible.
We create test accounts for you so you can learn One Net Operator Console and check if everything works fine.
Before the delivery, make sure your system meets the requirements.
Learn more about requirements for One Net Operator Console >
To prepare for your One Net Operator Console delivery:
- Make sure the following port ranges are open:
- 50000-65535 for Session Initiation Protocol (SIP)
- 15350-15357 for Real-time Transport Protocol (RTP)/Real-time Transport Control Protocol (RTCP)
- 636 for source/destination of onenetcd.vodafone.co.uk and 88.82.4.55
For more information, contact your IT support.
New User Datagram Protocol (UDP) ports
UDP 29536 is a new starting port. UDP 49535 is a new ending port.
- Add the following URLs to your firewall's whitelist:
- https://ipcglobalupdate.vodafone.com/CheckUpdate
- https://onenetwsuk.vodafone.pt/IpCntrxWS.asmx
For more information, contact your IT support.
Firewall setup
Contact your IT support to make sure your proxy server doesn't block your access to the internet.
Ethernet fibre installation (optional)
The Ethernet fibre installation runs in the following order:
- Our fibre-planning team checks if any off-site or on-site work is required to connect your premises to the nearest network exchange point.
- We take care of any off-site work required.
- When off-site work is finished, we move on to on-site work and equipment installation.
Ethernet equipment installation (optional)
Once we install the fibre, our engineer visits your site and installs any equipment required to complete the Ethernet circuit, including your One Net routers.
On the same day, the engineer tests both the Ethernet circuit and your One Net routers.
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