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Administration One Net administration One Net Mobile onboarding journey Step 2 - Service preparation
Administration One Net administration One Net Mobile onboarding journey Step 2 - Service preparation Administration
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Step 2 - Service preparation
After you've provided all the necessary details and agreed on the migration day, your delivery coordinator will help you prepare for the migration
Already with Vodafone
If your mobiles are already with Vodafone, you can use your current SIM cards and handsets. Ask your delivery coordinator for more details.
Not with Vodafone yet
If your mobiles are with another provider, we will need the Port Authorisation Code (PAC) to move your numbers from your current provider to One Net.
Each PAC lasts only for 30 calendar days. If the PAC isn’t used in 30 calendar days, it will expire and you will need to request a new PAC.
Requesting PACs
For 25 or more mobile numbers, receiving the PAC from your current communications provider can take up to 10 working days.
Using existing handsets from another provider
If you want to keep using your current handsets, check if they’re not locked to your current communications provider network.
To check if your handsets are locked
- Use a SIM card from another provider with your current handset.
- If the handset works, let your delivery coordinator know that handsets are ready to use.
- If the handset doesn’t work, contact your current communications provider to unlock the handsets.
This is necessary for the Vodafone SIM cards to work.
Unlocking handsets
Unlocking your handsets can be a complex process. To avoid any delays, contact your current communications provider at the beginning of your onboarding journey.
New handsets required
If you want to buy new handsets, let your delivery coordinator know. You will receive a brochure with the available handset models.
After you’ve chosen your preferred handsets, your delivery coordinator orders them and makes sure they are delivered in time for the migration day.
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