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Information for administrators
A call flow is how calls from your customers reach your people. The very simplest flow is just a phone call - the customer calls and you answer. If your organisation is just you, this is all you need, but if you have more customers and more people you might want a more sophisticated system to handle incoming calls.
One Net offers four typical call flows (ringing patterns) for your hunt groups.
Before you start setting up your call flow, it's a good idea to think about the needs of your organisation and choose the most effective solution.
Read about choosing your call flow >
When creating a hunt group, you can select the most suitable ringing pattern.
Select a number that isn't assigned to another hunt group or an auto-attendant.
Read more about managing hunt groups >
Administrators can add announcements for all users and set up default announcements for the company. Announcements are stored in the announcements library.
Read about the announcements library >
Administrators can set up options for closed hours.
Read about managing closed hours settings >
An auto-attendant is an automated receptionist that answers calls with an announcement and a menu of dialling options. It transfers calls according to the options the callers select.
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