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Help & Support One Net Feature Management Portal help for administrators Auto-attendants Managing auto-attendants
Help & Support One Net Feature Management Portal help for administrators Auto-attendants Managing auto-attendants One Net Help & Support
One Net Feature Management Portal help for administrators
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Managing auto-attendants
Information for administrators
An auto-attendant is an automated receptionist that answers calls with an announcement and a menu of dialling options. It transfers calls according to the options the caller selects.
Are other features active?
You can't activate an auto-attendant for a company number that has the call queue or hunt group features active. Deactivate these features for the company number before activating an auto-attendant for it.
To add an auto-attendant 
For administrators only
To add an auto-attendant, you have to add at least one submenu to a company number. When a submenu is added, the auto-attendant feature is activated for the company number.
Read more about company numbers >
- Select Management > Company Features.
- In the Auto-Attendant section, select View all.
The list of company numbers is displayed.
- Find the company number you want to assign an auto-attendant to and select View More.
- Select .
- Select Activate to activate the auto-attendant for this company number.
- Enter a name for the new menu and select an initial announcement.
Watch a video about how to upload an announcement for an auto-attendant:
- In the section, configure the structure of the menu.
- In the section, select what will happen if the caller doesn't select any option from the dialling menu.
To change an auto-attendant's configuration
For administrators only
You can change the auto-attendant's name, dialling menus or initial announcement.
- Select Management > Company Features.
- In the Auto-Attendant section, select View all.
The list of company numbers is displayed.
- Find the company number with the auto-attendant assigned and select View More.
- Select Edit.
To deactivate or delete an auto-attendant
For administrators only
You can temporarily deactivate an auto-attendant or delete it when it's no longer needed.
- When you deactivate an auto-attendant, the company number becomes available to be reassigned but the auto-attendant's configuration and dialling menus are saved.
- When you delete an auto-attendant, the company number becomes available for reassignment. You delete an auto attendant by deleting its main menu.
To deactivate an auto-attendant
- Select Management > Company Features.
- In the Auto-Attendant section, select View all.
The list of company numbers is displayed.
- Find the company number with the auto-attendant assigned and select View More.
- Select Edit.
- Select Deactivate at the top of the page.
To delete an auto-attendant
- Select Management > Company Features.
- In the Auto-Attendant section, select View all.
The list of company numbers is displayed.
- Find the company number with the auto-attendant assigned and select View More.
- Select Delete at the bottom of the page.
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