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Help & Support One Net Feature Management Portal help for administrators Lock management Locking features
Help & Support One Net Feature Management Portal help for administrators Lock management Locking features One Net Help & Support
One Net Feature Management Portal help for administrators
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Locking features
Information for administrators
About locking features
As an administrator, you can lock a feature to prevent users from changing the settings for that feature. Users have read-only access to the settings for locked features.
As well as locking features for an individual user, you can lock features for a group or a company number assigned to a group, so that the same lock is applied to all members of the group. You can also create feature locking templates to quickly apply a feature lock to a range of users.
You can lock a group of features, such as all call forwarding options, or individual features, such as call forwarding to voicemail.
Locking and unlocking features
For administrators only
You can lock or unlock features for a selected user, group or company number.
To lock or unlock features
- Select Management > Feature Lock.
- Select .
- From the Search for list, select what the lock applies to and then select Search.
Depending on what you selected, a list of users, groups or company numbers is displayed.
- Select a user, group or company number and then select .
- Select or deselect features on the list and then select Apply.
Call features
You can lock the following call features:
|
Feature |
Description |
|---|---|
|
Manager/Assistant |
You can appoint an assistant if you want someone else to handle your calls when you're unavailable or when you want to answer only selected calls. If you're someone's assistant, you can edit some of the options for managing that person's calls. |
|
My announcements |
You can select an announcement to be played to callers when you are unavailable to take calls. |
|
Call Forward (Always) |
Forwards all calls to another phone number or your voicemail. |
|
Call Forward (Busy) |
Forwards calls to another phone number or your voicemail when you're busy on a call or if you have activated another service that blocks incoming calls, for example, do not disturb. |
|
Call Forward (Don't pick up) |
Forwards calls to another phone number or your voicemail if you don't answer after the number of seconds that you set as the limit. |
|
Call Forward (Selective) |
Forwards selected calls according to rules you define. |
|
Call Forward (Unreachable) |
Forwards calls to another phone number or your voicemail if technical problems prevent One Net from connecting a call to your phone. |
|
Distinctive Ringing |
You can set different ringtones for incoming calls depending on their origin. |
|
Do Not Disturb |
If you don't want to be disturbed, you can forward incoming calls to your voicemail for a defined period of time. You can choose to block all incoming calls and forward them to your voicemail, or create a whitelist of phone numbers that will get through to you. |
|
Follow Me |
This feature is currently not supported. |
|
Ring Back When Free |
If someone tries to reach you when you're on a call, the system will automatically call them back for you after your first call is ended. This feature is only for calls within your company. |
|
Call Waiting |
If you receive a call when you're already on a call, you will hear a tone to indicate that there is another call waiting. The new caller hears the normal ringing tone until the call is answered. |
|
My Caller ID |
When you make a call, your name and phone number can be displayed to people who have caller identification features on their phones. You can select how your caller ID is displayed when you make calls. |
|
How My Numbers Ring |
You can set up how your calls are managed. |
|
Speed Dial |
Speed dial numbers are two-digit numbers that you can dial instead of full phone numbers or short numbers. You can use your speed dial numbers on any of your devices, including your desk phone or mobile phone, or a device that's running One Net Mobile Client. |
Managing templates
You can create feature locking templates to apply to organisational groups. Templates can apply to users, company number or both:
- A user template defines which features will be locked for any member of the group. When a new user is added to the group, feature lock is automatically applied to them.
- A company number template defines which features are locked for a company number assigned to the group.
To create a template
For administrators only
- Select Management > Feature Lock.
- Select .
- Select .
- In the Template Info section, enter a descriptive name.
- In the Associated Groups section, select .
- Select the groups the template will apply to and then select .
- Select the features you want to lock from the User Template section, the Company number template section or both.
- Select .
To view, edit or delete a template
For administrators only
- Select Management > Feature Lock.
- Select .
- Select
, 
or 
next to the name of the template you want to view, edit or delete.
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