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Help & Support One Net Feature Management Portal help for administrators Managing user services Configuring desk phones
Help & Support One Net Feature Management Portal help for administrators Managing user services Configuring desk phones One Net Help & Support
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Configuring desk phones
Information for administrators
About configuring desk phones
The devices' availability depends on your solution
Desk phones, conference phones and a range of hardware products are available in One Net Business and One Net Office.
Administrators can personalise desk phones by setting up programmable keys for:
- Storing phone numbers for speed dialling. These numbers are in addition to the phone numbers users can store in their speed dial list.
- Monitoring other users' availability with an attendant console.
Monitoring features must be active
Users must have the Eligible to Monitor feature active to monitor other users' lines. Only the users who have the Eligible to be Monitored feature active can be monitored.
The keys that you can personalise and the options available depend on the make and model of the phone.
Read about desk phones and attendant consoles supported in One Net >
Configuring a desk phone
Information for administrators
You can assign speed dial numbers or monitored lines to:
- Users' phone numbers and speed dial numbers
- Company numbers and company speed dial numbers
- Short numbers
Managing your own settings
To manage your own settings, select your own account from the users list.
To configure keys on a desk phone
For administrators only
- From the Company Structure section in the side menu, select
Users. The list of users is displayed.
- Select a user whose settings you want to manage.
- From the section in the side menu, select
User's numbers.The list of the user's numbers is displayed.
- Select a number.
- From the Number features section in the side menu, select
Call management > Phone Configuration. - Select Add Button.
- To add a speed dial number, from the Type list, select Speed Dial.
Or
To add a monitored line, from the Type list, select .
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