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Help & Support One Net Feature Management Portal help for administrators Managing company calls Closed hours settings
Help & Support One Net Feature Management Portal help for administrators Managing company calls Closed hours settings One Net Help & Support
One Net Feature Management Portal help for administrators
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Managing closed hours
Information for administrators
About closed hours
You can use closed hours to control the activity of services assigned to company numbers, such as auto-attendant, call queue or hunt group.
As an administrator, you can set times when a service should be active, such as the business hours for a support desk or active hours for an auto-attendant for anyone who calls outside of business hours or during holiday periods.
Closed hours can be turned on or off by automatic schedules or manually by administrators and selected users.
Managing closed hours settings
You can manage the following closed hours settings for a company number:
- An announcement played to the caller
- What happens to the call after the announcement is played
- Automatic schedules for using closed hours
- A list of users who can turn closed hours on or off
Managing closed hours behaviour
Before closed hours can be turned on or off for a company number, you have to activate the service. You can set options for closed hours, such as an announcement that is be played to the caller and what happens to the call after the announcement is played.
To set closed hours behaviour 
For administrators only
- From the Company Structure section in the side menu, select
Company numbers The list of company numbers is displayed.
- Select a company number.
- From the Number features section in the side menu, select
Call management > Closed Hours. - In the Feature status section, activate the feature.
- If you want to be able to turn closed hours on or off manually, for Closed Hours is currently inactive by schedule, select Activate.
Closed Hours is currently active by demand is displayed.
- For During Closed Hours callers can hear the following announcement, select Play Announcement and choose an announcement from the list.
- From the During the closing period, the calls will list, select what happens to incoming calls after the announcement is played.
- Select Save.
Closed hours can now be turned on or off for the company number.
Managing automatic schedules for closed hours
You can define schedules to automatically turn closed hours on and off for a company number. You can set times when a service should be active, for example business hours for a support desk or active hours for an auto-attendant, for anyone who calls outside of business hours or during holiday periods.
To activate closed hours for public holidays
For administrators only
- From the Company features section in the side menu, select
Closed Hours. - Find the company number you want to set automatic rules for and select
. - Select Activate Closed Hours during public holidays.
To view a list of public holidays, select
. - Select Save.
To create automatic schedules for closed hours
For administrators only
- From the Company features section in the side menu, select Closed Hours.
- Find the company number you want to create automatic schedules for and select .
- In the Feature configuration section, select Add Schedule.
- Enter a descriptive name for the schedule.
- Select times when the closed hours are active.
- Select Add.
- Select Save.
To edit or delete automatic schedules
For administrators only
- From the Company features section in the side menu, select Closed Hours.
- Find the company number you want to edit automatic schedules for and select .
- From the list of schedules, select or
next to the schedule you want to edit or delete. - Select Save.
Selecting users who can turn closed hours on or off
You can select users who can turn closed hours on or off for each company number and add them to the manual activation list.
To add users to the manual activation list
For administrators only
- From the Company features section in the side menu, select Closed Hours.
- Find the company number you want to edit the manual activation list for and select .
- Select Allow activation through FAC.
- Select the users you want to add to the manual activation list.
- Select Save.
To remove users from the manual activation list
For administrators only
- From the Company features section in the side menu, select Closed Hours.
- Find the company number you want to edit the manual activation list for and select .
- In the Allow activation through FAC table, select next to the user you want to remove from the manual activation list.
- Select Save.
Turning closed hours on or off
Administrators and selected users can turn closed hours on or off for a company number at any time.
To turn closed hours on or off
For administrators only
- From the Company features section in the side menu, select Closed Hours.
- Find the company number you want to set schedule for and select .
- In the Feature configuration section, for Closed Hours is currently inactive, select Activate or Deactivate.
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