Managing closed hours
Information for administrators
About closed hours
You can use closed hours to control the activity of services assigned to company numbers, such as auto-attendant, call queue or hunt group.
Read about company numbers >
As an administrator, you can set times when a service should be active, such as the business hours for a support desk or active hours for an auto-attendant for anyone who calls outside of business hours or during holiday periods.
Closed hours can be turned on or off by automatic rules or manually by administrators and selected users.
Managing closed hours settings
You can manage the following closed hours settings for a company number:
- An announcement played to the caller
- What happens to the call after the announcement is played
- Automatic rules for using closed hours
- A list of users who can turn closed hours on or off
Managing closed hours behaviour
Before closed hours can be turned on or off for a company number, you have to activate the service. You can set options for closed hours, such as an announcement that is be played to the caller and what happens to the call after the announcement is played.
To set closed hours behaviour 
For administrators only
- Select Management > Company Features.
- In the Closed Hours section, select View all.
The list of company numbers is displayed.
- Find the company number you want to set closed hours for and select View More.
- Select Edit at the bottom of the page.
- In the Closed Hours state section, select Active.
- If you want to be able to turn closed hours on or off manually, in the Manual activation section, select Active.
- In the Closed Hours behaviour section, select an announcement from the list or select Create to upload a new announcement.
- In the Final action section, select what happens to incoming calls after the announcement is played.
- Select Save at the bottom of the page.
Closed hours can now be turned on or off for the company number.
Managing automatic rules for closed hours
You can define a set of rules to automatically turn closed hours on and off for a company number. You can set times when a service should be active, for example business hours for a support desk or active hours for an auto-attendant, for anyone who calls outside of business hours or during holiday periods.
To activate closed hours for public holidays
For administrators only
- Select Management > Company Features.
- In the Closed Hours section, select View all.
The list of company numbers is displayed.
- Find the company number you want to set automatic rules for and select View More.
- Select Edit at the bottom of the page.
- In the Automatic rules section, select the Public holidays option.
- Select Save at the bottom of the page.
Closed hours will be active all day on the holidays listed in the table.
To create automatic rules for closed hours
For administrators only
- Select Management > Company Features.
- In the Closed Hours section, select View all.
The list of company numbers is displayed.
- Find the company number you want to set automatic rules for and select View More.
- Select Edit at the bottom of the page.
- In the Automatic rules section, select Create rule.
- Enter a descriptive name for the rule.
- Select times when the rule is active.
- Select Save at the bottom of the page.
To edit or delete automatic rules
For administrators only
- Select Management > Company Features.
- In the Closed Hours section, select View all.
The list of company numbers is displayed.
- Find the company number you want to edit or delete automatic rules for and select View More.
- Select Edit at the bottom of the page.
- In the Automatic rules section, select
next to Days and Hours or Calendar.
- Select Edit or Delete next to the rule you want to edit or delete.
- Select Save at the bottom of the page.
Selecting users who can turn closed hours on or off
You can select users who can turn closed hours on or off for each company number and add them to the manual activation list.
To add users to the manual activation list
For administrators only
- Select Management > Company Features.
- In the Closed Hours section, select View all.
The list of company numbers is displayed.
- Find the company number you want to edit the manual activation list for and select View More.
- Select Edit at the bottom of the page.
- In the Manual activation section, select Active.
- Select Select Number.
- Select users you want to add to the manual activation list and select Select Numbers.
- To let the user turn closed hours on or off, select the General Activation option next to the user.
- Select Save at the bottom of the page.
To remove users from the manual activation list
For administrators only
- Select Management > Company Features.
- In the Closed Hours section, select View all.
The list of company numbers is displayed.
- Find the company number you want to edit the manual activation list for and select View More.
- Select Edit at the bottom of the page.
- In the Manual activation section, select
next to the user you want to remove from the manual activation list.
- Select Save at the bottom of the page.
Turning closed hours on or off
Administrators and selected users can turn closed hours on or off for a company number at any time.
To turn closed hours on or off
For administrators only
- Select Apps > Closed Hours Activation.
- Find the company number for which you want to turn closed hours on or off and select Start or Stop.
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