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One Net Feature Management Portal help for administrators

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Managing closed hours

Note

Information for administrators

About closed hours

You can use closed hours to control the activity of services assigned to company numbers, such as auto-attendant, call queue or hunt group.

Read about company numbers

As an administrator, you can set times when a service should be active, such as the business hours for a support desk or active hours for an auto-attendant for anyone who calls outside of business hours or during holiday periods.

Closed hours can be turned on or off by automatic rules or manually by administrators and selected users.

Managing closed hours settings

You can manage the following closed hours settings for a company number:

  • An announcement played to the caller
  • What happens to the call after the announcement is played
  • Automatic rules for using closed hours
  • A list of users who can turn closed hours on or off

Managing closed hours behaviour

Before closed hours can be turned on or off for a company number, you have to activate the service. You can set options for closed hours, such as an announcement that is be played to the caller and what happens to the call after the announcement is played.

Managing automatic rules for closed hours

You can define a set of rules to automatically turn closed hours on and off for a company number. You can set times when a service should be active, for example business hours for a support desk or active hours for an auto-attendant, for anyone who calls outside of business hours or during holiday periods.

Selecting users who can turn closed hours on or off

You can select users who can turn closed hours on or off for each company number and add them to the manual activation list.

Turning closed hours on or off

Administrators and selected users can turn closed hours on or off for a company number at any time.

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