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Announcements library restrictions and file sizes

Note

Information for administrators

Announcements library contains all announcements used in your company. You can view, edit, upload and delete announcements in the announcements library.

Read more about the announcements library >

You can store up to 100 MB in the announcements library.

An audio file must be in one of the following formats:

  • .mp3
  • .wav

The maximum size, length and number of the audio files you can upload to the announcements library depend on the feature the announcements will be used for.

Feature

Maximum size

Maximum length

Maximum number of announcements

My announcements

480 KB

30 seconds

2 customisable, 5 default

Closed hours

480 KB

30 seconds

2

Call queue

960 KB

60 seconds

2

Hunt group

160 KB

10 seconds

1 for each hunt group

Auto-attendant

960 KB

60 seconds

1 for each auto-attendant

Music on hold

1.88 MB

120 seconds

2

My assistant

160 KB

10 seconds

1

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