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Help & Support One Net Feature Management Portal help for administrators Managing company calls Company call history
Help & Support One Net Feature Management Portal help for administrators Managing company calls Company call history One Net Help & Support
One Net Feature Management Portal help for administrators
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Company call history
Information for administrators
Company call history lists information about all incoming and outgoing calls for the company.
About company call history
Company call history is updated every 15 minutes and saves information about calls for 31 days.
If you're a company administrator, you can view all incoming and outgoing calls for all company numbers and users. If you're a group administrator, you can view the history of incoming and outgoing calls for company numbers and users assigned to your groups.
Activating company call history
Company call history is active by default. As an administrator, you can manually activate and deactivate it. When you deactivate company call history, it's no longer updated and you can't view any call information. Call information from before you deactivated company call history is saved and you can view it once you activate the feature again.
To activate or deactivate company call history
For administrators only
- Select Management > Call Management.
- In the Company Call History section, select View all.
- Select Edit at the top of the page.
- Select Active or Not active.
Searching company call history
You can search company call history with different criteria, such as outgoing, answered or international calls.
To search company call history
For administrators only
- Select Management > Call Management.
- In the Company Call History section, select View all.
- Select the criteria you want to use and select Search.
Or
Select Show Advanced Search, select the desired criteria and then select Search.
Search options
|
Option |
Description |
|---|---|
|
Calls held on |
Search for calls from a selected time period. |
|
Direction |
Search for incoming or outgoing calls. |
|
Target |
Display the call history for a selected user, group or company number. |
Advanced search options
|
Option |
Description |
|---|---|
|
Origin/Destination |
Search for calls made from a specific phone number or to a specific phone number. |
|
Call type |
Search for international or national calls, or calls made from other One Net numbers. |
|
Call status |
Search for answered or unanswered calls, or calls that received a busy signal. |
|
Duration between |
Search for calls that lasted for a specific time. |
Call details
Company call history displays a summary of all calls matching the search criteria, as well as the list of calls with information such as the originating phone number, the destination phone number or duration of the call. You can view details of every call.
To view details of a call
For administrators only
- Select Management > Call Management.
- In the Company Call History section, select View all.
- If you want to display company call history with specific search criteria applied, select the desired options in the Search section.
- In the Performed calls section, select the call you want to view details for and select
.
Call details
|
Section |
Description |
|---|---|
|
Identifier (Call information) |
A unique number for identifying the call. |
|
Number (Origin) |
The phone number the call was made from. |
|
Presentation number (Origin) |
The caller ID of the user making the call. |
|
Number (Destination ) |
The phone number the call was made to. |
|
Final number (Destination ) |
The phone number the call was redirected to or picked up from. |
|
Complete route |
Information about what happened on the call. |
Call events
Call events show what happened to the call and the features used on the call.
To view call events
For administrators only
- Select Management > Call Management.
- In the Company Call History section, select View all.
- If you want to display company call history with the specific search criteria applied, select the desired options in the Search section.
- In the Performed calls section, select the call you want to view details for and select .
- To see details of an event, in the Complete route section, hover over the icon in the Events column.
Downloading company call history as a CSV file
You can download company call history as a CSV file. You can either download the whole history or the history with the search criteria applied.
To download company call history as a CSV file
For administrators only
- Select Management > Call Management.
- In the Company Call History section, select View all.
- If you want to download the history with the specific search criteria applied, select the desired options in the Search section.
- Select Download.
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