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Help & Support One Net Feature Management Portal help for administrators Managing company calls Company call history
Help & Support One Net Feature Management Portal help for administrators Managing company calls Company call history One Net Help & Support
One Net Feature Management Portal help for administrators
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Company call history
Information for administrators
Company call history lists information about all incoming and outgoing calls for the company.
About company call history
Company call history is updated every 15 minutes and saves information about calls for 31 days.
If you're a company administrator, you can view all incoming and outgoing calls for all company numbers and users. If you're a group administrator, you can view the history of incoming and outgoing calls for company numbers and users assigned to your groups.
Activating company call history
Company call history is active by default. As an administrator, you can manually activate and deactivate it. When you deactivate company call history, it's no longer updated and you can't view any call information. Call information from before you deactivated company call history is saved and you can view it once you activate the feature again.
To activate or deactivate company call history
For administrators only
-
From the side menu, select your company name
. - Select the Feature Configuration tab.
- In the Basic section, select Call History.
- Select Save.
Searching company call history
You can search company call history with different criteria, such as outgoing, answered or international calls.
To search company call history
For administrators only
- From the Company features section in the side menu, select
Call History. - Select the search criteria you want to use.
- Select Search.
Search options
|
Option |
Description |
|---|---|
|
Calls held on |
Search for calls from a selected time period. |
|
Select numbers |
Filter the search results to the selected numbers. |
|
Filter: Call direction |
View only incoming or outgoing calls. |
|
Filter: Call type |
View only international or national calls, or calls made from other One Net numbers. |
|
Filter: Call association Id |
View calls with selected caller IDs. |
|
Filter: Recordings |
View calls with or without recordings. |
|
Filter: Call status |
View answered or unanswered calls, or calls that received a busy signal. |
|
Filter: Call participant |
View calls with selected people. |
Call details
Company call history displays a summary of all calls matching the search criteria, as well as the list of calls with information such as the originating phone number, the destination phone number or duration of the call. You can view details of every call.
To view details of a call
For administrators only
- From the Company features section in the side menu, select Call History.
- Select the search criteria you want to use.
- Select Search.
- From the search results, find the call you want to view details for and select
.
Call details
|
Features |
Description |
|---|---|
|
Call association ID |
A unique number for identifying the call. |
|
Calling number |
The phone number the call was made from. |
|
Called number |
The phone number the call was made to. |
|
Caller ID |
The caller ID of the user making the call. |
|
Direction |
The direction of the call. Calls can be incoming or outgoing. |
|
Call type |
The type of call. Calls can be international, national, or from other One Net numbers. |
|
Duration |
The length of the call, displayed in hh:mm:ss format. |
|
Date and time |
The date and time the call was made. |
|
Recordings |
Displays available recordings for the call. |
|
Status |
The status of the call. Calls can show as answered, unanswered, or as having received a busy signal. |
|
Events |
Information about what happened to the call and the features used on the call. |
Downloading company call history as a CSV file
You can download company call history as a CSV file. You can either download the whole history or the history with the search criteria applied.
To download company call history as a CSV file
For administrators only
- From the Company features section in the side menu, select Call History.
- If you want to download the history with specific search criteria applied, select the search criteria you want to use.
- Select
.
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